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subject:"Service quality"
~subject:"Beziehungsmarketing"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
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Service quality
Beziehungsmarketing
Emotion
14
Consumer behaviour
6
Customer satisfaction
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Viet Nam
4
Vietnam
4
Cognition
3
Customer Satisfaction
3
Intelligence
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Intelligenz
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Service Quality
3
Bank
2
Beschwerdemanagement
2
Complaint management
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Customer Emotions
2
Emotional Intelligence
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Employee retention
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Kaufentscheidung
2
Mitarbeiterbindung
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Preismanagement
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Pricing strategy
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Purchase decision
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Relationship marketing
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Sales promotion
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Satisfaction
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Verkaufsförderung
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Adaptive Sales Behavior
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Airline
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Arbeitsleistung
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Arbeitszufriedenheit
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Attitudinal Commitment
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Auslandsaufenthalt
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Bangladesch
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Ali, Md. Julfikar
1
Badawi, Badawi
1
Canh Chi Hoang
1
Hartati, Wiwi
1
Kejing, Zhang
1
Luu Thanh Tan Nguyen
1
Mamoon, Zahidur Rahman
1
Muslichah, Istyakara
1
Pham Ngoc Tram Anh
1
Quang Hung Le
1
Rahaman, Md. Atikur
1
Safitri, Julia
1
Sri Lestari Prasilowati
1
Suyanto, Suyanto
1
Taru, Rupali Dilip
1
Thi Ngan Pham
1
Thi Trang Tran
1
Tung Tran Anh
1
Wardani, Mursida Kusuma
1
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Journal of Asian finance, economics and business : JAFEB
International journal of hospitality management
74
Journal of retailing and consumer services
52
Journal of business research : JBR
51
The journal of services marketing
27
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
18
The journal of brand management : an international journal
16
The service industries journal
16
Journal of travel and tourism marketing
15
The journal of product & brand management
14
Journal of service research : JSR
13
Psychology & marketing
13
Service business
12
Tourism management : research, policies, practice
12
European journal of marketing : EJM
11
Journal of service theory and practice : JSTP
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
10
Tourism management perspectives : TMP
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
International journal of quality and service sciences
9
Journal of marketing management : MM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
Journal of business ethics : JOBE
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Journal of the Academy of Marketing Science
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Administrative Sciences : open access journal
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Managing service quality : MSQ ; an international journal
6
Marketing letters : a journal of research in marketing
6
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ECONIS (ZBW)
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1
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
3
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
4
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
5
Negative emotions and coping behaviors of passenger in the airline industry, Vietnam
Canh Chi Hoang
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 865-874
Persistent link: https://www.econbiz.de/10012671495
Saved in:
6
The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le
;
Luu Thanh Tan Nguyen
;
Pham Ngoc Tram Anh
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
Saved in:
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