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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
34
Kundenzufriedenheit
34
Service Quality
24
Consumer behaviour
19
Konsumentenverhalten
19
Viet Nam
18
Vietnam
18
Beziehungsmarketing
15
Customer Satisfaction
15
Financial audit
9
Wirtschaftsprüfung
9
Emotion
6
Higher education institution
6
Hochschule
6
Satisfaction
6
Students
6
Studierende
6
Audit Quality
5
Student Satisfaction
5
Customer Loyalty
4
Electronic Banking
4
Electronic banking
4
Indonesia
4
Indonesien
4
Bank
3
Beschwerdemanagement
3
Complaint management
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Perceived Value
3
Relationship Quality
3
SERVQUAL
3
South Korea
3
Structural equation model
3
Strukturgleichungsmodell
3
Student Loyalty
3
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15
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15
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English
15
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Febrilia, Ika
2
Mulyono, Hardi
2
Rizan, Mohamad
2
Wibowo, Agus
2
Akob, Muhammad
1
Amin, Grace
1
Ari Warokka
1
Bua, Hasanuddin
1
Hadian, Arief
1
Hala, Yusriadi
1
Ilyas, Gunawan Bata
1
Ismail, Yunita
1
Lee, Hyuk Jin
1
Luu Thanh Tan Nguyen
1
Madjid, Rahmat
1
Mohammed Hariri Bakri
1
Nguyen Thanh Do
1
Ningsih, Dewi Handayani Untari
1
Norfaridatul Akmaliah Othman
1
Palilati, Alida
1
Pham Ngoc Tram Anh
1
Pham Thanh Van
1
Pham Thi Bich Duyen
1
Pramono, Rudy
1
Pratiwi, Rianti Dea Rizky
1
Purba, Nelvitia
1
Putra, Aditya Halim Perdana Kusuma
1
Quang Hung Le
1
Rahmiati, Filda
1
Rohman, Fatchur
1
Seong, Myeong Hee
1
Thi Ngan Pham
1
Thi Trang Tran
1
Thuy Thanh Thi Doan
1
Tjahjaningsih, Endang
1
Tran Dung Manh
1
Tung Tran Anh
1
Utomo, Agus Prasetyo
1
Van Dat Tran
1
Yantahin, Munawar
1
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Journal of Asian finance, economics and business : JAFEB
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
73
Journal of hospitality marketing & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
36
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Cogent business & management
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of services, economics and management
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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1
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
2
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
3
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
4
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
5
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
6
The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
7
Tourism service quality and tourism product availability on the loyalty of international tourists
Rahmiati, Filda
;
Norfaridatul Akmaliah Othman
;
Mohammed …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 959-968
Persistent link: https://www.econbiz.de/10012672192
Saved in:
8
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
9
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
10
A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin
;
Seong, Myeong Hee
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 439-453
Persistent link: https://www.econbiz.de/10012670919
Saved in:
11
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
12
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
13
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
14
Antecedents of student loyalty within universities in North Sumatra province, Indonesia
Mulyono, Hardi
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 491-500
Persistent link: https://www.econbiz.de/10012672064
Saved in:
15
The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le
;
Luu Thanh Tan Nguyen
;
Pham Ngoc Tram Anh
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
Saved in:
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