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person:"Tronvoll, Bård"
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Search: subject_exact:"Service-Dominant Logic"
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Service-Dominant Logic
8
Service-dominant logic
8
Dienstleistung
5
Services
5
Betriebliche Wertschöpfung
4
Customer integration
4
Kundenintegration
4
Value creation
4
Customer satisfaction
3
Customer value
3
Dienstleistungsqualität
3
Kundenwert
3
Kundenzufriedenheit
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Service quality
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
2
Customer service
2
Innovation
2
Konsumentenverhalten
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Kundenservice
2
resource integration
2
service systems
2
service-dominant logic
2
value co-creation
2
Beziehungsmarketing
1
Business process management
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Customer experience
1
Dienstleistungsinnovation
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Dienstleistungsmarketing
1
Dienstleistungssektor
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Institutional economics
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Institutionenökonomik
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Institutions
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Logic
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Logik
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Marketing theory
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Marketingtheorie
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Tronvoll, Bård
Vargo, Stephen L.
52
Lusch, Robert F.
36
Edvardsson, Bo
19
Akaka, Melissa Archpru
16
Barile, Sergio
13
Polese, Francesco
12
Grönroos, Christian
10
Saviano, Marialuisa
10
Mele, Cristina
9
Ng, Irene
9
Koskela-Huotari, Kaisa
8
Böhmann, Tilo
7
Drengner, Jan
7
Hughes, Tim
7
Löbler, Helge
7
Woratschek, Herbert
7
Brodie, Roderick J.
6
Frow, Pennie
6
Helkkula, Anu
6
Skålén, Per
6
Strandvik, Tore
6
Wieland, Heiko
6
Hilton, Toni
5
Horbel, Chris
5
Jacob, Frank
5
Krcmar, Helmut
5
Osborne, Stephen P.
5
Payne, Adrian
5
Ventura, Rafael
5
Adams, Frank G.
4
Barrutia, José M.
4
Bruns, Katherina
4
Böhm, Markus
4
Colurcio, Maria
4
Corsaro, Daniela
4
Dahl, Andrew J.
4
Dobrzykowski, David D.
4
Gewald, Heiko
4
Gummerus, Johanna
4
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European journal of marketing : EJM
1
International journal of quality and service sciences
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Marketing theory
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Review of marketing research
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The service industries journal
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ECONIS (ZBW)
8
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
6
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009754729
Saved in:
7
Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo
;
Skålén, Per
;
Tronvoll, Bård
-
2012
Persistent link: https://www.econbiz.de/10009572483
Saved in:
8
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
Saved in:
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