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~isPartOf:"International journal of hospitality management"
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Service management
30
Dienstleistungsmanagement
29
Hotel industry
17
Hotellerie
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Dienstleistungsqualität
11
Service quality
11
Gastgewerbe
10
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International journal of hospitality management
SpringerLink / Bücher
49
Journal of service management
33
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of Service Management
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
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ECONIS (ZBW)
30
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30
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1
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
4
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
5
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
6
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
7
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
8
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
9
Managing the service brand value of the hotel industry in an emerging market
Chang, Hsiao-Ping
;
Ma, Chun-Chieh
- In:
International journal of hospitality management
47
(
2015
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011312556
Saved in:
10
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
11
Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella
;
Marcoz, Elena Maria
;
Mauri, Chiara
- In:
International journal of hospitality management
42
(
2014
),
pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
Saved in:
12
The effect of internal information generation and dissemination on casino employee work related behaviors
Yu, Billy T. W.
;
To, W. M.
- In:
International journal of hospitality management
33
(
2013
),
pp. 475-483
Persistent link: https://www.econbiz.de/10009746326
Saved in:
13
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
14
Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique
;
Artacho-Ramírez, Miguel Ángel
- In:
International journal of hospitality management
33
(
2013
),
pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
Saved in:
15
Scanning, perceived uncertainty, and the interpretation of trends : a study of hotel directors’ interpretation of demographic change
Sund, Kristian J.
- In:
International journal of hospitality management
33
(
2013
),
pp. 294-303
Persistent link: https://www.econbiz.de/10009746356
Saved in:
16
Co-production versus co-creation : a process based continuum in the hotel service context
Chathoth, Prakash
;
Altinay, Levent
;
Harrington, Robert James
- In:
International journal of hospitality management
32
(
2013
),
pp. 11-20
Persistent link: https://www.econbiz.de/10009717684
Saved in:
17
Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M.
- In:
International journal of hospitality management
35
(
2013
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
Saved in:
18
A review of the literature on culture in hotel management research : what is the future?
Chen, Rose X. Y.
;
Cheung, Catherine
;
Law, Rob
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 52-65
Persistent link: https://www.econbiz.de/10009406152
Saved in:
19
It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra
;
Peters, Mike
;
Strobl, Andreas
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
Saved in:
20
Gender and economic performance : evidence from the Spanish hotel industry
Marco Crespo, Rocío
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 981-989
Persistent link: https://www.econbiz.de/10009544266
Saved in:
21
Promoting service-oriented organizational citizenship behaviors in hotels : the role of high-performance human resource practices and organizational social climates
Tang, Ta-wei
;
Tang, Ya-yun
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 885-895
Persistent link: https://www.econbiz.de/10009544281
Saved in:
22
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
23
Dimensions of Chinese culture values in relation to service provision in hospitality and tourism industry
Tsang, Nelson K. F.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 670-679
Persistent link: https://www.econbiz.de/10009130541
Saved in:
24
The indirect impact of casual dining on low-end gaming in destination and local casinos
Tanford, Sarah
;
Lucas, Anthony F.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 486-494
Persistent link: https://www.econbiz.de/10009130598
Saved in:
25
Bridging the gap : an examination of the relative alignment of hospitality research and industry priorities
King, Ceridwyn
;
Funk, Daniel C.
;
Wilkins, Hugh
- In:
International journal of hospitality management
30
(
2011
)
1
,
pp. 157-166
Persistent link: https://www.econbiz.de/10008821961
Saved in:
26
Innovation in hotel services : culture and personality
Chen, Wen-jung
- In:
International journal of hospitality management
30
(
2011
)
1
,
pp. 64-72
Persistent link: https://www.econbiz.de/10008821986
Saved in:
27
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna
;
Solnet, David
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
Saved in:
28
Balancing tourism education and training
Zagonari, Fabio
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 2-9
Persistent link: https://www.econbiz.de/10003798128
Saved in:
29
Special issue on hospitality management in China
Wang, Youcheng
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003742783
Saved in:
30
Casino management : exploring gender-based differences in perceptions of managerial work
Schaap, James Ike
;
Stedham, Yvonne
;
Yamamura, Jeanne H.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 87-97
Persistent link: https://www.econbiz.de/10003666810
Saved in:
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