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~isPartOf:"Journal of retailing and consumer services"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
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Brand image
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Markenimage
15
Mobile communications
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English
331
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
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Journal of retailing and consumer services
International journal of hospitality management
402
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Cogent business & management
88
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
62
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
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301
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
302
Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge
;
Trujillo, Andrea
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
Saved in:
303
Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh
;
Leclerc, André
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
Saved in:
304
eCCIq : the quality of electronic customer-to-customer interaction
Georgi, Dominik
;
Mink, Moritz
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 11-19
Persistent link: https://www.econbiz.de/10009701602
Saved in:
305
Key quality factors affecting users' perception of social networking websites
Ellahi, Abida
;
Bokhari, Rahat H.
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 120-129
Persistent link: https://www.econbiz.de/10009702199
Saved in:
306
Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
Saved in:
307
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
308
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
309
Are consumers with disabilities receiving the services they need?
Goodrich, Kendall
;
Ramsey, Rosemary
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 89-97
Persistent link: https://www.econbiz.de/10009507893
Saved in:
310
Consumer responses to service situations : tests for main and interaction effects
Watson, Stevie
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 287-296
Persistent link: https://www.econbiz.de/10009541359
Saved in:
311
Moderating effect of discriminatory attributions on repatronage intentions
Baker, Thomas L.
;
Meyer, Tracy
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 211-217
Persistent link: https://www.econbiz.de/10009522453
Saved in:
312
The customer satisfaction-loyalty relation in an interactive e-service setting : the mediators
Chen, Shu-ching
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 202-210
Persistent link: https://www.econbiz.de/10009522454
Saved in:
313
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
314
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Saved in:
315
Investigating the non-linear effects of e-service quality dimensions on customer satisfaction
Finn, Adam
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10008839784
Saved in:
316
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
317
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
318
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
319
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
320
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
321
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
322
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
323
Exploring customers' store loyalty using the means-end chain approach
Lee, Wan-I
;
Chang, Chih-yuan
;
Liu, Yu-lun
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 395-405
Persistent link: https://www.econbiz.de/10008654218
Saved in:
324
Value-creation among retailers and consumers : new insights into the furniture market
Andreu, Luisa
;
Sánchez, Isabel
;
Mele, Cristina
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10003989681
Saved in:
325
Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
Saved in:
326
An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
Grace, Debra
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10003803115
Saved in:
327
Investigating the dynamics of service attributes in multi-channel environments
Cassab, Harold
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 25-30
Persistent link: https://www.econbiz.de/10003803122
Saved in:
328
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
329
Predictors of relationship quality for luxury restaurants
Meng, Juan
;
Elliott, Kevin M.
- In:
Journal of retailing and consumer services
15
(
2008
)
6
,
pp. 509-515
Persistent link: https://www.econbiz.de/10003750774
Saved in:
330
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
331
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
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