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Dienstleistungsmarketing
31
Services marketing
31
Beziehungsmarketing
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Customer satisfaction
12
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12
Relationship marketing
12
Consumer behaviour
10
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International journal of hospitality management
Journal of service research : JSR
The journal of services marketing
50
SpringerLink / Bücher
40
Services marketing quarterly
31
Journal of the Academy of Marketing Science
21
European journal of marketing : EJM
20
Fokus Dienstleistungsmarketing
19
Journal of service management
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Dienstleistungsmarken : Forum Dienstleistungsmanagement
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
15
Innovations in services marketing and management : strategies for emerging economies
15
Journal of retailing and consumer services
15
Springer eBook Collection / Business and Economics
15
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
14
Journal of business research : JBR
12
The service industries journal
12
Gabler Edition Wissenschaft
11
International journal of contemporary hospitality management
11
Managing service quality : MSQ ; an international journal
11
Neue Herausforderungen an das Dienstleistungsmarketing
11
Health marketing quarterly
9
Marketing theory
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
Services marketing cases in emerging markets : an asian perspective
8
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
7
Die Betriebswirtschaft : DBW
7
Global cases on hospitality industry
7
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
7
International journal of quality and service sciences
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Kundenbeziehungen im Dienstleistungsbereich
7
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
6
Advances in services marketing
6
Dienstleistungsmarketing, Kommunikationspolitik und Tourismus
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Europäische Hochschulschriften / 5
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ECONIS (ZBW)
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1
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
2
From goods-service logic to a memory-dominant logic : business logic evolution and application in hospitality
Harrington, Robert J.
;
Hammond, Rhonda K.
;
Ottenbacher, …
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 252-260
Persistent link: https://www.econbiz.de/10011981996
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
5
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
6
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
7
Managing green marketing : Hong Kong hotel managers' perspective
Chan, Eric S. W.
- In:
International journal of hospitality management
34
(
2013
),
pp. 442-461
Persistent link: https://www.econbiz.de/10009767469
Saved in:
8
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Saved in:
9
Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique
;
Artacho-Ramírez, Miguel Ángel
- In:
International journal of hospitality management
33
(
2013
),
pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
Saved in:
10
The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant : a perspective of socio-economic and demographic characteristics of African American co...
Oyewole, Philemon
- In:
International journal of hospitality management
34
(
2013
),
pp. 202-213
Persistent link: https://www.econbiz.de/10009766700
Saved in:
11
The effect of brand popularity statements on consumers' purchase intentions : the role of instrumental attitudes toward the act
Magnini, Vincent P.
;
Karande, Kiran
;
Singal, Manisha
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 160-168
Persistent link: https://www.econbiz.de/10009766716
Saved in:
12
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
13
Hospitality marketing research : recent trends and future directions
Line, Nathaniel D.
;
Runyan, Rodney C.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 477-488
Persistent link: https://www.econbiz.de/10009503294
Saved in:
14
The impact of vertical service line extensions and brand salience on reciprocal transfer of image and performance associations
Boisvert, Jean
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009673017
Saved in:
15
How does language matter for services? : challenges and propositions for service research
Holmqvist, Jonas
;
Grönroos, Christian
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 430-442
Persistent link: https://www.econbiz.de/10009673021
Saved in:
16
A preliminary study on customer expectations of hotel hospitality : influences of personal and hotel factors
Ariffin, Ahmad Azmi M.
;
Maghzi, Atefeh
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 191-198
Persistent link: https://www.econbiz.de/10009406139
Saved in:
17
The influence of multiple types of service convenience on behavioral intentions : the mediating role of consumer satisfaction in a Taiwanese leisure setting
Chang, Yi-wei
;
Polonsky, Michael Jay
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 107-118
Persistent link: https://www.econbiz.de/10009406147
Saved in:
18
The indirect gaming contributions of cash and comped casino dining : does providing complimentary meals pay off at the slots?
Suh, Eunju
;
Tanford, Sarah
;
Singh, Ashok K.
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1303-1310
Persistent link: https://www.econbiz.de/10009567514
Saved in:
19
Four positive effects of a salesperson’s regional dialect in services selling
Maier, Robert
;
Hoffmann, Stefan
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10009491358
Saved in:
20
The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
Saved in:
21
Walk your talk : an experimental investigation of the relationship between word of mouth and communicators' loyalty
Garnefeld, Ina
;
Helm, Sabrina
;
Eggert, Andreas
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10008826884
Saved in:
22
Why attachment security matters : how customers' attachment styles influence their relationships with service firms and service employees
Mende, Martin
;
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 285-301
Persistent link: https://www.econbiz.de/10009383342
Saved in:
23
Estimating the impact of entertainment on the restaurant revenues of a Las Vegas hotel casino : an exploratory study
Suh, Eunju
;
West, Joseph J.
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 570-575
Persistent link: https://www.econbiz.de/10008757442
Saved in:
24
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
25
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
26
How to make switching costly : the role of marketing and relationship characteristics
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10003901004
Saved in:
27
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
28
Service loyalty : an integrative model and examination across service contexts
Han, Xiaoyun
;
Kwortnik, Robert J.
;
Wang, Chunxiao
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 22-42
Persistent link: https://www.econbiz.de/10003750008
Saved in:
29
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
30
The impact of flow and communitas on enduring involvement in extended service encounters
McGinnis, Lee Phillip
;
Gentry, James W.
;
Gao, Tao
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 74-90
Persistent link: https://www.econbiz.de/10003750019
Saved in:
31
The role of emotions in translating perceptions of (in)justice into postcomplaint behavioral responses
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10003750022
Saved in:
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