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Telecommunications industry
19
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Services marketing quarterly
International journal of business excellence
Telecommunications policy : the international journal of digital economy, data sciences and new media
82
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Industrial and corporate change
9
Business history
8
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
Working paper
7
ILR review : the journal of work and policy
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International journal of management and network economics : IJMNE
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Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
International journal of production economics
5
International journal of quality & reliability management
5
Journal of business research : JBR
5
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ECONIS (ZBW)
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
GarcÃa-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
Factors affecting attrition in cellular service subscription
Ahmad, Suhel
;
Srivastava, Alpana
;
Sharma, Seema
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 570-581
Persistent link: https://www.econbiz.de/10012145707
Saved in:
5
Evidence of a glocal marketing strategy : a case study in the Brazilian telecommunication market
Duarte, Paulo
;
Yamasaki, Viviane
;
Rocha, Thelma Valéria
; …
- In:
International journal of business excellence
19
(
2019
)
3
,
pp. 364-380
Persistent link: https://www.econbiz.de/10012145758
Saved in:
6
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
7
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
8
The performance measurement of innovation and competitiveness in the telecommunications services sector
Nora, Lissandro Dorneles Dalla
;
Siluk, Julio Cezar Mairesse
- In:
International journal of business excellence
9
(
2016
)
2
,
pp. 210-224
Persistent link: https://www.econbiz.de/10011626879
Saved in:
9
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
10
ISM for undserstanding the enablers of telecom service supply chain
Pramod, V. R.
;
Banwet, D. K.
- In:
International journal of business excellence
8
(
2015
)
5
,
pp. 537-565
Persistent link: https://www.econbiz.de/10011589845
Saved in:
11
Evaluation of comparative performance of telecom service providers in India using TOPSIS and AHP
Kumar, Sanjay
;
Kumar, Y. V. Satya
- In:
International journal of business excellence
6
(
2013
)
2
,
pp. 192-213
Persistent link: https://www.econbiz.de/10009756495
Saved in:
12
Analysing the synergic power inhibitors of an Indian telecom supply chain
Pramod, V. R.
;
Banwet, D. K.
- In:
International journal of business excellence
6
(
2013
)
4
,
pp. 448-471
Persistent link: https://www.econbiz.de/10009757130
Saved in:
13
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
14
Sales incentive scheme : insights from the Malaysian telecommunication sector
Kamarulzaman Ab. Aziz
;
Nur Najwa Mohmad Najid
- In:
International journal of business excellence
3
(
2010
)
1
,
pp. 105-124
Persistent link: https://www.econbiz.de/10009575533
Saved in:
15
System modelling of telecom service sector supply chain : a SAP-LAP analysis
Pramod, V. R.
;
Banwet, D. K.
- In:
International journal of business excellence
3
(
2010
)
1
,
pp. 38-64
Persistent link: https://www.econbiz.de/10009575536
Saved in:
16
An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation
Temesgen, Zelalem
;
Negi, Rakshit
;
Ketema, Eyob
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10003953043
Saved in:
17
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
18
Relationship between intra- and interorganizational service quality perceptions : an empirical testing of modified service profit chain model within Kuwaiti telecommunications indu...
Sharif, Khurram
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10003865580
Saved in:
19
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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