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Harvard-Business-Manager : das Wissen der Besten
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
152
Industrial marketing management : the international journal for industrial and high-tech firms
150
Journal of business research : JBR
108
The journal of business & industrial marketing
76
Journal of personal selling & sales management
75
Journal of the Academy of Marketing Science
58
Journal of retailing and consumer services
42
Journal of marketing
37
Journal of business-to-business marketing
32
The service industries journal
28
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25
Journal of retailing
23
SpringerLink / Bücher
22
Journal of business ethics : JOBE
20
Journal of marketing education : JME
20
Journal of marketing research : JMR
19
European journal of marketing : EJM
18
The Oxford handbook of strategic sales and sales management
15
International journal of retail & distribution management
14
Psychology & marketing
14
Journal of marketing theory and practice : JMTP
13
Journal of service research
12
Marketing letters : a journal of research in marketing
11
European journal of marketing
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing channels : ... distribution systems, strategy, and management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Marketing intelligence & planning
10
International journal of hospitality management
9
Journal of managerial issues : JMI
9
Journal of strategic marketing
9
Sales management : a multinational perspective
9
Asia Pacific journal of marketing and logistics
8
Harvard business review : HBR
8
Journal of marketing management : MM
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Journal of marketing research
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Beyond skin-deep : triple roles of salesperson attractiveness and consumer bargaining styles
Apiradee Wongkitrungrueng
;
Krittinee Nuttavuthisit
; …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 283-304
Persistent link: https://www.econbiz.de/10014511632
Saved in:
3
Influencing students into sales careers through a speed selling event
Matthews, Lucy M.
;
Edmondson, Diane R.
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
2
,
pp. 231-247
Persistent link: https://www.econbiz.de/10014251316
Saved in:
4
Selling the value : perceptions of value from key stakeholders in university sales centers
Lastner, Matthew M.
;
Scribner, Lisa L.
;
Pelletier, Mark J.
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 382-401
Persistent link: https://www.econbiz.de/10014319616
Saved in:
5
So, you want to start a sales center? : an organizational learning approach to sales center formation and growth
Rippé, Cindy B.
;
Cummins, Shannon
;
DeGeorge, Olivia J.
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 402-428
Persistent link: https://www.econbiz.de/10014319618
Saved in:
6
Teaching integrated digital prospecting in the advanced sales course
Fyles, J. James
;
Guy, Bonnie S.
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 429-443
Persistent link: https://www.econbiz.de/10014319621
Saved in:
7
Overcoming emotional exhaustion in a sales setting
Matthews, Lucy M.
;
Edmondson, Diane R.
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
3
,
pp. 229-239
Persistent link: https://www.econbiz.de/10012257940
Saved in:
8
Women outperform men in collegiate sales competitions : are women's sales skills better than men's?
Inks, Scott A.
;
Borders, Aberdeen Leila
;
Lester, Deborah H.
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
4
,
pp. 454-463
Persistent link: https://www.econbiz.de/10012286217
Saved in:
9
An exploratory study of retail sales employees' service sabotage : examining the impact of emotional exhaustion and organizational support
Edmondson, Diane R.
;
Matthews, Lucy M.
;
Ward, Cheryl B.
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 63-77
Persistent link: https://www.econbiz.de/10012257883
Saved in:
10
The evolution of the sales process : relationship selling versus "the Challenger Sale"
Inks, Scott A.
;
Avila, Ramon A.
;
Talbert, George
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 88-98
Persistent link: https://www.econbiz.de/10012257885
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11
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
12
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
13
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
14
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
15
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
16
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
17
Geisterfahrer bei Facebook
Watson, Mary Anne
;
Lopiano, Gabrielle R.
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
5
,
pp. 90-97
Persistent link: https://www.econbiz.de/10011535472
Saved in:
18
Linking "satisfaction" to "intention-to-sell" and "sales performance" of individual agents in the health insurance market : empirical evidence from India
Mathur, Tanuj
;
Das, Gurudas
;
Paul, Ujjwal Kanti
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
2
,
pp. 109-128
Persistent link: https://www.econbiz.de/10011572118
Saved in:
19
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
20
"Es geht nicht nur ums Geld"
Zoltners, Andris A.
;
McGinn, Daniel
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
6
,
pp. 48-53
Persistent link: https://www.econbiz.de/10011300292
Saved in:
21
Die richtige variable Vergütung
Roberge, Mark
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
6
,
pp. 40-47
Persistent link: https://www.econbiz.de/10011300293
Saved in:
22
Wer ist Ihr wertvollster Verkäufer?
Kumar, V.
;
Sunder, Sarang
;
Leone, Robert P.
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
6
,
pp. 30-39
Persistent link: https://www.econbiz.de/10011300297
Saved in:
23
Wie Sie Vertriebler wirklich motivieren
Chung, Doug J.
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
6
,
pp. 20-29
Persistent link: https://www.econbiz.de/10011300305
Saved in:
24
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
25
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
26
Mehr Freiheit für Verkäufer
Adamson, Brent
;
Dixon, Matthew
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
12
,
pp. 26-35
Persistent link: https://www.econbiz.de/10010205411
Saved in:
27
Was Vertriebler wirklich motiviert
Steenburgh, Thomas J.
;
Ahearne, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
9
,
pp. 34-41
Persistent link: https://www.econbiz.de/10009581524
Saved in:
28
Lösungen verkaufen war gestern
Adamson, Brent
;
Dixon, Matthew
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
9
,
pp. 22-33
Persistent link: https://www.econbiz.de/10009581525
Saved in:
29
Four positive effects of a salesperson’s regional dialect in services selling
Maier, Robert
;
Hoffmann, Stefan
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10009491358
Saved in:
30
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
31
Drehbuch für den Kundenkontakt
Blankenberg, Nina
;
Fichtel, Sina
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
2
,
pp. 42-44
Persistent link: https://www.econbiz.de/10003926341
Saved in:
32
Employees' willingness to report service complaints
Luria, Gil
;
Gal, Iddo
;
Yagil, Dana
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10003901029
Saved in:
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