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~subject:"Retail trade"
~person:"Frasquet Deltoro, Marta"
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Retail trade
Consumer behaviour
7
Distribution channel
7
Konsumentenverhalten
7
Vertriebsweg
7
Einzelhandel
6
Beziehungsmarketing
5
Relationship marketing
5
E-commerce
4
Electronic Commerce
4
Online retailing
4
Online-Handel
4
Beschwerdemanagement
2
Brand image
2
Brand management
2
Complaint management
2
Confidence
2
Internet marketing
2
Markenführung
2
Markenimage
2
Multichannel retailing
2
Offline loyalty
2
Online loyalty
2
Online-Marketing
2
Vertrauen
2
Assertiveness
1
Brand
1
Brand attachment
1
Brand trust
1
Channel adoption
1
Channel integration
1
Complaint behaviour
1
Complaint channel
1
Cross-channel
1
Customer inspiration
1
Customer retention
1
Customer satisfaction
1
Dienstleistungsqualität
1
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Food retailing
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Frasquet Deltoro, Marta
Schramm-Klein, Hanna
16
Yan, Ruiliang
13
Chen, Jing
7
Geylani, Tansev
7
Wagner, Gerhard
7
Gao, Fei
6
Schröder, Hendrik
6
Acquila-Natale, Emiliano
5
Cai, Gangshu
5
Dukes, Anthony J.
5
Fransoo, Jan C.
5
Gallino, Santiago
5
Janssen, Maarten C. W.
5
Karray, Salma
5
Li, Guo
5
Liu, Yunchuan
5
Pei, Zhi
5
Steenburgh, Thomas J.
5
Steinmann, Sascha
5
Swoboda, Bernhard
5
Verhoef, Peter C.
5
Bezes, Christophe
4
Breugelmans, Els
4
Cebollada, Javier
4
Cheng, T. C. E.
4
Emrich, Oliver
4
Gurnani, Haresh
4
He, Yong
4
Holzapfel, Andreas
4
Iglesias-Pradas, Santiago
4
Kuhn, Heinrich
4
Kushwaha, Tarun
4
Neslin, Scott A.
4
Reisinger, Markus
4
Sethi, Suresh
4
Sethi, Suresh P.
4
Shaffer, Greg Eric
4
Simester, Duncan
4
Wang, John
4
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Journal of retailing and consumer services
3
International journal of retail & distribution management
2
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Online channel adoption in supermarket retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012433770
Saved in:
3
Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
Saved in:
4
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
5
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
6
The role of the brand in driving online loyalty for multichannel retailers
Frasquet Deltoro, Marta
;
Ruiz-Molina, María-Eugenia
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 490-502
Persistent link: https://www.econbiz.de/10011534118
Saved in:
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