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~isPartOf:"Journal of economics & management strategy : JEMS"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Search: subject_exact:"Wechselverhalten"
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Switching behaviour
11
Wechselverhalten
11
Consumer behaviour
5
Konsumentenverhalten
5
Competitive strategy
3
Customer satisfaction
3
Kundenzufriedenheit
3
Switching costs
3
Wettbewerbsstrategie
3
Adjustment costs
2
Anpassungskosten
2
Beziehungsmarketing
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Dienstleistungsqualität
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Duopol
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Game theory
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Preisdifferenzierung
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Price discrimination
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Relationship marketing
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1999-2000
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Arbeitszufriedenheit
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Complaint management
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Stenbacka, Rune
2
Chang, Myong-hun
1
Chen, Ying-hueih
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Chih, Wen-hai
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Gehrig, Thomas
1
Goldfarb, Avi
1
Ha, Hong Youl
1
Hsu, Li-chun
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Jacques, Armel
1
Laine, Teemu
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Lien, Che-hui
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Roos, Inger
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Selos, Erno
1
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1
Shy, Oz
1
Son, Hee-young
1
Suomala, Petri
1
Toolsema-Veldman, Linda Adriana
1
Wang, Chang-jhan
1
Wang, Kai-yu
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Journal of economics & management strategy : JEMS
Managing service quality : MSQ ; an international journal
Working paper / National Bureau of Economic Research, Inc.
17
Journal of business research : JBR
14
NBER working paper series
14
NBER Working Paper
13
Discussion paper / Centre for Economic Policy Research
12
International journal of industrial organization
11
The journal of industrial economics
11
Information economics and policy : IEP
10
Telecommunications policy : the international journal of digital economy, data sciences and new media
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
NET Institute Working Paper
9
CESifo working papers
8
Economics letters
8
The service industries journal
8
Quantitative marketing and economics : QME
7
Journal of banking & finance
6
Journal of retailing and consumer services
6
The Rand journal of economics
6
Document de travail / OFCE
5
Information systems research : ISR
5
International journal of the economics of business
5
Journal of marketing research : JMR
5
Psychology & marketing
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Working paper
5
American economic journal : a journal of the American Economic Association
4
Discussion papers / Deutsches Institut für Wirtschaftsforschung
4
European economic review : EER
4
Gabler Edition Wissenschaft
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of production research
4
Journal of economic behavior & organization : JEBO
4
Journal of economics
4
Marketing intelligence & planning
4
Marketing science
4
Review of industrial organization : RIO
4
SpringerLink / Bücher
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ECONIS (ZBW)
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1
Bargains followed by bargains : when switching costs marke markets more competitive
Pearcy, Jason
- In:
Journal of economics & management strategy : JEMS
25
(
2016
)
4
,
pp. 826-851
Persistent link: https://www.econbiz.de/10011627946
Saved in:
2
Customer privacy and competition
Shy, Oz
;
Stenbacka, Rune
- In:
Journal of economics & management strategy : JEMS
25
(
2016
)
3
,
pp. 539-562
Persistent link: https://www.econbiz.de/10011559886
Saved in:
3
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
4
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
5
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
6
Applying SPAT for understanding B-to-B supplier switching processes
Selos, Erno
;
Laine, Teemu
;
Roos, Inger
;
Suomala, Petri
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 321-340
Persistent link: https://www.econbiz.de/10009769854
Saved in:
7
Interfirm and intrafirm switching costs in a vertical differentiation setting : green versus nongreen products
Toolsema-Veldman, Linda Adriana
- In:
Journal of economics & management strategy : JEMS
18
(
2009
)
1
,
pp. 263-284
Persistent link: https://www.econbiz.de/10003829439
Saved in:
8
State dependence at Internet portals
Goldfarb, Avi
- In:
Journal of economics & management strategy : JEMS
15
(
2006
)
2
,
pp. 317-352
Persistent link: https://www.econbiz.de/10003327270
Saved in:
9
Differentiation-induced switching costs and poaching
Gehrig, Thomas
;
Stenbacka, Rune
- In:
Journal of economics & management strategy : JEMS
13
(
2004
)
4
,
pp. 635-655
Persistent link: https://www.econbiz.de/10002393560
Saved in:
10
Product switching cost and strategic flexibility: correction
Jacques, Armel
- In:
Journal of economics & management strategy : JEMS
11
(
2002
)
3
,
pp. 547-549
Persistent link: https://www.econbiz.de/10001689781
Saved in:
11
Pay to switch or pay to stay : preference-based price discrimination in markets with switching costs
Shaffer, Greg Eric
;
Zhang, Z. John
- In:
Journal of economics & management strategy : JEMS
9
(
2000
)
3
,
pp. 397-424
Persistent link: https://www.econbiz.de/10001511813
Saved in:
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