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Quality management
81
Qualitätsmanagement
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
12
Kundenzufriedenheit
12
Schweden
10
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Bäckström, Ingela
5
Lilja, Johan
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Palm, Klas
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Dahlgaard-Park, Su Mi
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Heriyati, Pantri
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
353
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
International journal of services and operations management : IJSOM
33
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
Six Sigma in der Finanzbranche
30
International journal of business information systems : IJBIS
29
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81
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
Deming's tampering revisited : definition and future research agenda
Smeds, Magdalena
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 37-51
Persistent link: https://www.econbiz.de/10013537623
Saved in:
3
Quality, resilience, sustainability and excellence : understanding LEGO’s journey towards organisational excellence
Dahlgaard, Jens Jörn
;
Anninos, Loukas N.
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 465-485
Persistent link: https://www.econbiz.de/10013361624
Saved in:
4
An interdisciplinary study of quality management and human resource management using quality of work-life factors
Heriyati, Pantri
;
Chitta, Nathanya
;
Prasetyaningtyas, Sekar
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10014514128
Saved in:
5
Supply chain partnership and sustainable performance : does TQM mediate the relationship?
Alsmairat, Mohammad A. K.
;
Al-Ma'aitah, Noor
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 63-86
Persistent link: https://www.econbiz.de/10014514140
Saved in:
6
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
7
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
8
Motivations for ISO 9001 quality management system implementation and certification : mapping the territory with a novel classification proposal
Fonseca, Luis Miguel Ciravegna Martins da
;
Cardoso, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 18-36
Persistent link: https://www.econbiz.de/10012884459
Saved in:
9
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
10
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
11
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
Saved in:
12
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
13
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
Saved in:
14
Failure factors in healthcare quality improvement programmes : reviewing two decades of the scientific field
Vaz, Noe
;
Araujo, Claudia
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 291-310
Persistent link: https://www.econbiz.de/10013330618
Saved in:
15
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
16
Influence of quality management and allied certifications on consumers
Yadav, Neeraj
;
Heriyati, Pantri
;
Kumar, Harsh
;
Tamara, Dewi
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 421-441
Persistent link: https://www.econbiz.de/10013361619
Saved in:
17
Key enabling factors for organizational ambidexterity in the public sector
Palm, Klas
;
Lilja, Johan
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 2-20
Persistent link: https://www.econbiz.de/10011650497
Saved in:
18
Effects of total quality management in local authorities
Psomas, Evangelos
;
Vouzas, Fotis
;
Bouranta, Nancy
; …
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 41-66
Persistent link: https://www.econbiz.de/10011650509
Saved in:
19
Is innovation the future of quality management? : searching for signs of quality and innovation management merging
Lilja, Johan
;
Hansen, David
;
Fredrikson, Johan
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 232-240
Persistent link: https://www.econbiz.de/10011772059
Saved in:
20
Improving the selection of international distribution partners by using quality management methods
Klute-Wenig, Sandra
;
Rebsch, Svenja
;
Holzmüller, Hartmut H.
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10011772068
Saved in:
21
Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani
;
Jussila, Kari
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
Saved in:
22
Using anchoring vignettes to study quality management across cultures
Wangwacharakul, Promporn
;
Poksinska, Bozena Bonnie
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 302-316
Persistent link: https://www.econbiz.de/10011772107
Saved in:
23
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
Saved in:
24
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
25
Peer review of teaching at the Budapest University of Technology and Economics Faculty of Economic and Social Sciences
Tóth, Zsuzsanna Eszter
;
Andor, György
;
Árva, Gábor
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 402-424
Persistent link: https://www.econbiz.de/10011772145
Saved in:
26
Quality through accreditation
Lagrosen, Stefan Olof
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 469-483
Persistent link: https://www.econbiz.de/10011772210
Saved in:
27
Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter
;
Bäckström, Ingela
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
Saved in:
28
Management processes and management's role in customer value creation
Åslund, Anna
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
Saved in:
29
Exploring enablers of innovative quality development in public administration
Palm, Klas
;
Algehed, Jessica
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10011762982
Saved in:
30
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
31
Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen
;
Ingelsson, Pernilla
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
Saved in:
32
Modeling continuous improvement evolution in the service sector : a comparative case study
Milner, Christopher D.
;
Savage, Barbara M.
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 438-460
Persistent link: https://www.econbiz.de/10011624114
Saved in:
33
How communicative leadership influences co-workers’ health : a quality management perspective
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Johansson, Catrin
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 143-158
Persistent link: https://www.econbiz.de/10011587061
Saved in:
34
Lean Six Sigma in higher education institutions
Sunder, M. Vijaya
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10011587074
Saved in:
35
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
36
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
37
Learning from criticisms of quality management
Barouch, Gilles
;
Kleinhans, Stéphane
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 201-216
Persistent link: https://www.econbiz.de/10011400693
Saved in:
38
Translating the EFQM model into the courts
Sá, Patrícia Moura
;
Albuquerque, António
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 230-244
Persistent link: https://www.econbiz.de/10011400697
Saved in:
39
First evidences from "lean & safety" projects
Crema, Maria
;
Verbano, Chiara
;
Chiozza, Maria Laura
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 245-259
Persistent link: https://www.econbiz.de/10011400698
Saved in:
40
Integration of CSR principles in quality management
Frolova, Irina
;
Lapina, Inga
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 260-273
Persistent link: https://www.econbiz.de/10011400699
Saved in:
41
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
42
Why is it suddenly so easy to change?
Lilja, Johan
;
Richardsson, Daniel
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 334-348
Persistent link: https://www.econbiz.de/10011400710
Saved in:
43
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
44
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
45
Agencies, it’s time to innovate! : exploring the current understanding of the Swedish government's call for innovation
Palm, Klas
;
Lilja, Johan
;
Wiklund, Håkan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10011300153
Saved in:
46
Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
Saved in:
47
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
48
A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza
;
Azad, Naser
; …
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
Saved in:
49
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
Saved in:
50
Designing appropriate contracts for achieving efficient winter road and railway maintenance with high performance quality : a survey of the state of practice in Sweden
Abdi, Adel
;
Lind, Hans
;
Birgisson, Björn
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 399-415
Persistent link: https://www.econbiz.de/10010469085
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