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~language:"eng"
~type_genre:"Article in journal"
~subject:"Firm performance"
~subject:"Measurement"
~subject:"Service quality"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Firm performance
Measurement
Service quality
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
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Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
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quality management
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40
Wissensmanagement
40
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Spanien
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36
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36
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Dahlgaard, Jens Jörn
9
Dahlgaard-Park, Su Mi
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Casadesús, Martí
5
Marimon, Frederic
5
He, Zhen
4
Petnji Yaya, Luc Honore
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Bagur-Femenías, Llorenç
3
Baković, Tomislav
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Chopra, Parvesh K.
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Dužević, Ines
3
Evans, James R.
3
Kanji, Gopal K.
3
Lin, Shu-ping
3
Perramon, Jordi
3
Santouridis, Ilias
3
Wayhan, Victor B.
3
Zhang, Min
3
Amorim, Marlene
2
Asif, Muhammad
2
Balderson, Erica L.
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Hsin Hsin
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Delić, Milan
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Dwivedi, Yogesh Kumar
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Ghasem Rezaei
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Hyŏn, Chae-hun
2
Kamberović, Bato
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Khumawala, Basheer M.
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Kuo, Ying-feng
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
981
International journal of hospitality management
552
Journal of retailing and consumer services
370
Cogent business & management
367
The service industries journal
352
Strategic management journal
306
Industrial marketing management : the international journal for industrial and high-tech firms
277
International journal of production economics
252
Journal of business ethics : JOBE
239
Technological forecasting & social change : an international journal
237
Applied economics
236
International journal of contemporary hospitality management
227
Small business economics : an entrepreneurship journal
224
The journal of services marketing
217
International business review : the official journal of the European International Business Academy
208
Tourism management : research, policies, practice
200
Journal of Asian finance, economics and business : JAFEB
190
International journal of economics and finance
184
The journal of corporate finance : contracting, governance and organization
178
Auditing : a journal of practice & theory
176
Applied economics letters
175
Journal of banking & finance
172
The TQM journal : the international review of organizational improvement
172
International journal of quality & reliability management
169
Management science : journal of the Institute for Operations Research and the Management Sciences
168
International journal of economics and financial issues : IJEFI
167
International journal of productivity and quality management : IJPQM
167
Journal of air transport management
163
Management decision : MD
161
Finance research letters
160
The international journal of human resource management
156
Journal of hospitality marketing & management
150
Total quality management & business excellence
150
Services marketing quarterly
147
Journal of risk and financial management : JRFM
145
The accounting review : a publication of the American Accounting Association
141
Journal of business venturing
140
International journal of production research
139
Economics letters
134
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ECONIS (ZBW)
309
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309
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1
A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
2
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
3
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
4
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
5
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
6
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
7
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
8
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
9
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
10
The relationship between corporate innovation and performance
Shaio Yan Huang
;
Chiu, An An
;
Lin, Chi-Chen
;
Chen, Tai-Lin
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10011854074
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