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Promoting perceived service quality and organisational performance through customer retention strategies : the moderating role of ICT

Lovemore, Chikazhe; Chavunduka, Desderio; Chinofunga, … - In: European journal of management studies : EJMS 28 (2023) 3, pp. 193-211

Persistent link: https://www.econbiz.de/10015095220

Consumers’ Perception Towards Private Label Products of Indian Retailers -- A Study on Super Markets in Hyderabad

Bhukya, Ramulu; Singh, Sapna - 2014

The aim of this paper is to analyse consumers’ perception about private label products of Indian retailers and to examine the group difference between gender of the consumers and their perceptions towards private label product attributes. Total 345 samples are collected from consumers across...

Persistent link: https://www.econbiz.de/10014141645

Consumer Communication Deployment Tactics : An Integrated Framework for Lifestyle Brands and Retailers in India (CCF-LS)

H. R., Ganesha - 2020

the organization, a majority of lifestyle brands and retailers in India believe that the consumer communication is the … lifestyle brands/retailers in India and designing a framework without empirical pieces of evidence is also not appropriate. In … data of a few select organized lifestyle brands and retailers in India; iii) borrowed experimental findings and insights …

Persistent link: https://www.econbiz.de/10012826288

Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad

Nallamalli, Udaya Bhaskar; Shekhar, B.Raja - In: Journal of management research 3 (2011) 2, pp. 1-13

Persistent link: https://www.econbiz.de/10009726025

Service Quality : The Cornerstone of Customer-Centric Retail Strategy for Supermarket Retailers in India

Shenoy, Seema; Sequeira, A. H.; Devaraj, K. - 2021

The Supermarket retailers in India are on a rollercoaster ride with competition intensifying in the industry and a … supermarket retailers in India and facilitate them to choose the best strategies to ride on. This paper draws heavily from … enabling supermarket retailers in India attain competitive advantage. Adding strength to the research is the result derived …

Persistent link: https://www.econbiz.de/10014171621

A Discriminant Analysis Of High End And Budget Stores In Apparel Retail In India Using Retail Service Quality Scale Model

Band, Gayathri; Timane, Rajesh; Wandhe, Dr. Priyanka; … - 2021

Service Quality is a blend of two words, Service and Quality where we discover accentuation on the accessibility of value services to definitive users. RSQS scale has been used for identifying the discriminant service quality factors differentiating the consumer perception of high end apparel...

Persistent link: https://www.econbiz.de/10014088717

Comparative analysis of selected probabilistic customer lifetime value models in online shopping

Jasek, Pavel; Vrana, Lenka; Sperkova, Lucie; Smutny, Zdenek - In: Journal of business economics and management 20 (2019) 3, pp. 398-423

The selection of a suitable customer lifetime value (CLV) model is a key issue for companies that are introducing a CLV managerial approach in their online B2C relationship stores. The online retail environment places CLV models on several specific assumptions, e.g. non-contractual relationship,...

Persistent link: https://www.econbiz.de/10012175745

Measuring grocery stores service quality in Indonesia : a retail service quality scale approach

Leonnard - In: Studies and scientific researches / Faculty of Economic … 26 (2017), pp. 32-44

Persistent link: https://www.econbiz.de/10011810785

Service quality analysis of two of the largest retail chains with minimart concept in Indonesia

Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185

Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...

Persistent link: https://www.econbiz.de/10012019175

An investigation of Korean consumers service quality perception of imported retail services : implications of consumer ethnocentrism

Oh, Eunji; Lee, Jiwon; Shin, M. Minsuk - In: Global business and finance review 25 (2020) 1, pp. 33-47

Persistent link: https://www.econbiz.de/10012208250

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