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The influence of online review...
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14
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14
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9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
3
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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6
The role of value and trust in shaping recommendation intentions : evidence from travel app users
Choi, Kijung
;
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
3
,
pp. 395-401
Persistent link: https://www.econbiz.de/10013547763
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7
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
8
An eye-tracking study of tourism photo stimuli : image characteristics and ethnicity
Wang, Ying
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
5
,
pp. 588-602
Persistent link: https://www.econbiz.de/10011486255
Saved in:
9
Chinese travelers' group decision-making
Song, Hanqun
;
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
23
(
2018
)
4
,
pp. 561-565
Persistent link: https://www.econbiz.de/10011976899
Saved in:
10
How do young Chinese friendship groups make travel decisions? : a content and interaction process analysis
Song, Hanqun
;
Wang, Ying
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 772-785
Persistent link: https://www.econbiz.de/10011918090
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