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1
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
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2
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
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3
Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
He, Qiao-Chu
;
Chen, Ying-Ju
- In:
Operations research letters
46
(
2018
)
1
,
pp. 134-137
Persistent link: https://www.econbiz.de/10011807990
Saved in:
4
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
5
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
6
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
7
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
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8
Optimal pricing and capacity management in service systems with delay-sensitive mixed-risk customers
Deligiannis, Michalis
;
Benioudakis, Myron
; …
- In:
International journal of production research
62
(
2024
)
21
,
pp. 7877-7903
Persistent link: https://www.econbiz.de/10015095277
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9
Joint pricing and inventory control in a make-to-stock queue with delay-sensitive customers
Cai, Xiaoli
;
Li, Jun
;
Chen, She
;
Tang, Xu
- In:
Journal of the Operational Research Society
73
(
2022
)
2
,
pp. 417-429
Persistent link: https://www.econbiz.de/10013170148
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10
Optimal price/lead-time menus for queues with customer choice : segmentation, pooling, and strategic delay
Afèche, Philipp
;
Pavlin, J. Michael
- In:
Management science : journal of the Institute for …
62
(
2016
)
8
,
pp. 2412-2436
Persistent link: https://www.econbiz.de/10011539548
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