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Threshold routing to trade off...
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Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal
;
Randhawa, Ramandeep
;
Wu, Chenguang
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
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Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
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pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
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Routing analyses for call centers with human and automated services
Legros, Benjamin
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International journal of production economics
240
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2021
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Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
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2022
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pp. 2806-2823
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Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
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Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
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Journal of business research : JBR
131
(
2021
),
pp. 227-240
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An invitation control policy for proactive service systems : balancing efficiency, value, and service level
Yom-Tov, Galit B.
;
Yedidsion, Liron
;
Xie, Yueming
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
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pp. 1077-1095
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Staffing, routing, and payment to trade off speed and quality in large service systems
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Operations research
67
(
2019
)
6
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pp. 1738-1751
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Cross-trained fire-medics respond to medical calls and fire incidents : a fast algorithm for a three-state spatial queuing problem
Hua, Cheng
;
Swersey, Arthur J.
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3177-3192
Persistent link: https://www.econbiz.de/10014299361
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Queues with redundancy : is waiting in multiple lines fair?
Nageswaran, Leela
;
Scheller-Wolf, Alan
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
4
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