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What matters to me! : user conceptions of value in specialist cancer care

Hardyman, Wendy; Kitchener, Martin; Daunt, Kate L. - In: Public management review 21 (2019) 11, pp. 1687-1706

Persistent link: https://www.econbiz.de/10012178889

Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Hardyman, Wendy; Daunt, Kate L.; Kitchener, Martin - In: Public Management Review 17 (2015) 1, pp. 90-107

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at...

Persistent link: https://www.econbiz.de/10011104381

How social media influencers impact consumer collectives : an embeddedness perspective

Mardon, Rebecca; Cocker, Hayley; Daunt, Kate L. - In: Journal of consumer research : JCR ; an … 50 (2023) 3, pp. 617-644

Persistent link: https://www.econbiz.de/10014391416

Consumer showrooming : value co-destruction

Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing and consumer services 38 (2017), pp. 166-176

Persistent link: https://www.econbiz.de/10011743219

The dark side of marketing : introduction to the special issue

Daunt, Kate L.; Greer, Dominique A. - In: Journal of marketing management : MM 33 (2017) 15/16, pp. 1231-1235

Persistent link: https://www.econbiz.de/10011850339

Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style

Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14

Persistent link: https://www.econbiz.de/10012151947

Examining the existence of double jeopardy and negative double jeopardy within Twitter

Rogers, Andrew; Daunt, Kate L.; Morgan, Peter; Beynon, … - In: European journal of marketing : EJM 51 (2017) 7/8, pp. 1224-1247

Persistent link: https://www.econbiz.de/10011725670

Reframing online brand community management : consumer conflicts, their consequences and moderation

Dineva, Denitsa; Daunt, Kate L. - In: European journal of marketing 57 (2023) 10, pp. 2653-2682

Persistent link: https://www.econbiz.de/10014448573

Fuzzy clustering : an analysis of service quality in the mobile phone industry

Baeshen, Mashhour H.; Beynon, Malcolm; Daunt, Kate L. - In: Handbook of research on intelligent techniques and …, (pp. 40-61). 2017

Persistent link: https://www.econbiz.de/10014576407

Reducing deviant consumer behaviour with service robot guardians

Dootson, Paula; Greer, Dominique A.; Letheren, Kate; … - In: The journal of services marketing 37 (2023) 3, pp. 276-286

Persistent link: https://www.econbiz.de/10014228965