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A systematic review and bibliometric analysis of the dark side of customer behavior : an integrative customer incivility framework

Lages, Cristiana R.; Perez-Vega, Rodrigo; … - In: Journal of business research : JBR 161 (2023), pp. 1-16

Persistent link: https://www.econbiz.de/10014288831

Positively and negatively valenced customer engagement: the constructs and their organizational consequences

Marbach, Julia; Borghei Razavi, Niloofar; Lages, … - In: Handbook of research on customer engagement, (pp. 291-310). 2019

Persistent link: https://www.econbiz.de/10013163392

Travelling for Umrah : destination attributes, destination image, and post-travel intentions

Gannon, Martin Joseph; Baxter, Ian W. F.; Collinson, Elaine - In: The service industries journal 37 (2017) 7/8, pp. 448-465

Persistent link: https://www.econbiz.de/10011760442

Social impact theory : an examination of how immediacy operates as an influence upon social media interaction in Facebook fan pages

Perez-Vega, Rodrigo; Waite, Kathryn; O'Gorman, Kevin - In: The marketing review 16 (2016) 3, pp. 299-321

Persistent link: https://www.econbiz.de/10011597016

On being attractive, social and visually appealing in social media : the effects of anthropomorphic tourism brands on Facebook fan pages

Perez-Vega, Rodrigo; Taheri, Babak; Farrington, Thomas; … - In: Tourism management : research, policies, practice 66 (2018), pp. 339-347

Persistent link: https://www.econbiz.de/10011814767

From CRM to social CRM : a bibliometric review and research agenda for consumer research

Perez-Vega, Rodrigo; Hopkinson, Paul; Singhal, Aishwarya; … - In: Journal of business research : JBR 151 (2022), pp. 1-16

Persistent link: https://www.econbiz.de/10013459138

Special issue: artificial intelligence in financial services marketing

Mogaji, Emmanuel (ed.); Farquhar, Jillian Dawes (ed.); … - 2022

Persistent link: https://www.econbiz.de/10013396471

Guest editorial: artificial intelligence in financial services marketing

Mogaji, Emmanuel; Farquhar, Jillian Dawes; Van Esch, Patrick - In: International journal of bank marketing 40 (2022) 6, pp. 1097-1101

Persistent link: https://www.econbiz.de/10013397762

Willingness to receive and provide resources in Europe's non-remunerated and remunerated collaborative consumption

Majetić, Filip; Perez-Vega, Rodrigo - In: Business and society review : journal of the W. Michael … 128 (2023) 1, pp. 51-69

Persistent link: https://www.econbiz.de/10014304295

Employee adaptive and proactive service recovery : a configurational perspective

Silva, Graca Miranda; Coelho, Filipe; Lages, Cristiana R.; … - In: European Journal of Marketing 54 (2020) 7, pp. 1581-1607

Purpose: This study aims to investigate the configurations that drive employee service recovery. Rather than analyzing the net effects of individual antecedents of service recovery, which is the common approach in the literature, this study uses a configurational approach to investigate how...

Persistent link: https://www.econbiz.de/10012275455