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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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Managing customer returns strategy with the option of selling returned products
Xing, Wan; Li, Dan; Chen, Jing; Lei, Yongqin - In: International journal of production economics 230 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
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A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi - In: International journal of production economics 244 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
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Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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The unbalanced indirect effects of task characteristics on performance in professional service outsourcing
Liu, Zuoming; Jayaraman, Vaidy; Luo, Yadong - In: International journal of production economics 193 (2017), pp. 281-293
Persistent link: https://www.econbiz.de/10011758443
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Examining consumer complaints from an on-demand service platform
Yan, Nina; Xu, Xun; Tong, Tingting; Huang, Liujia - In: International journal of production economics 237 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
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Collaborative mechanism of project profit allotment in petroleum engineering service chain with customized integration
Ding, Huiping; Chen, Xiangbo; Lin, Kuanhai; Wei, Yunbing - In: International journal of production economics 214 (2019), pp. 163-174
Persistent link: https://www.econbiz.de/10012036580