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Assessing and improving performance for a small contact centre
Wu, Lifang - In: International journal of services, economics and management 10 (2019) 2, pp. 126-145
Persistent link: https://www.econbiz.de/10012178922
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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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The customer-centric digital department : e service in government
Bollettino, Jeffrey O. - In: E-Service : new directions in theory and practice, (pp. 262-285). 2002
Persistent link: https://www.econbiz.de/10001813101
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Testing a customer satisfaction model for online services
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
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Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq; Azli, Moer; Hilmi, Mohd Faiz; … - In: International journal of services, economics and management 14 (2023) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10014311188