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~isPartOf:"Harvard business review : HBR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
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Harvard business review : HBR
International journal of hospitality management
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
SpringerLink / Bücher
48
Journal of service management
33
Forum Dienstleistungsmanagement
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International journal of contemporary hospitality management
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The journal of services marketing
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Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
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International journal of services and operations management
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Springer eBook Collection
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Global cases on hospitality industry
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Competition in higher education branding and marketing : national and global perspectives
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
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Managing service quality : MSQ ; an international journal
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International journal of quality and service sciences
10
The Sage handbook of hospitality management
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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Journal of retailing and consumer services
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International journal of services technology and management
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Research
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Service science, management and engineering : education for the 21st Century
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Services marketing quarterly
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Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
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Kundenintegration : Forum Dienstleistungsmanagement
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Schriften zum Produktionsmanagement
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Handbook of service science ; [Vol. 1]
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Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
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Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
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1
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
2
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
3
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
4
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
5
Organising health services through modularity
Vähätalo, Mervi
;
Kallio, Tomi Juhani
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 925-945
Persistent link: https://www.econbiz.de/10011292955
Saved in:
6
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
7
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
8
Managing the service brand value of the hotel industry in an emerging market
Chang, Hsiao-Ping
;
Ma, Chun-Chieh
- In:
International journal of hospitality management
47
(
2015
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011312556
Saved in:
9
Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
10
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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