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Antecedents and consequences of online customer satisfaction : a holistic process perspective

Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342

Persistent link: https://www.econbiz.de/10011899423

Service robot verbalization in service processes with moral implications and its impact on satisfaction

Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014476488

Passengers intentions towards self-services check-in, Kuwait airport as a case study

AlKheder, Sharaf - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012804322

Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters

Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014468859

Industry 4.0 : a bibliometric review of its managerial intellectual structure and potential evolution in the service industries

Mariani, Marcello M.; Borghi, Matteo - In: Technological forecasting & social change : an … 149 (2019), pp. 1-24

Persistent link: https://www.econbiz.de/10012228825

Nanotechnology innovation system: understanding hidden dynamics of nanoscience fusion trajectories

Islam, Nazrul; Miyazaki, Kumiko - In: Technological forecasting & social change : an … 76 (2009) 1, pp. 128-140

Persistent link: https://www.econbiz.de/10003816134

Public support for innovation : a systematic review of the literature and implications for open innovation

Jugend, Daniel; Fiorini, Paula De Camargo; Armellini, … - In: Technological forecasting & social change : an … 156 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012514658

How should peer-review panels behave?

Sgroi, Daniel; Oswald, Andrew J. - 2012

Many governments wish to assess the quality of their universities. A prominent example is the UK's new Research Excellence Framework (REF) 2014. In the REF, peer-review panels will be provided with information on publications and citations. This paper suggests a way in which panels could choose...

Persistent link: https://www.econbiz.de/10010291310

Decent work in a transition economy : an empirical study of employees in China

Chen, Shih-Chih; Jiang, Wei; Ma, Yin - In: Technological forecasting & social change : an … 153 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012234725

Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers

Frank, Darius-Aurel; Otterbring, Tobias - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014266108

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