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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Customer satisfaction"
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Virtuelle Stimuli für Kundente...
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Customer satisfaction
Beziehungsmarketing
398
Relationship marketing
398
Lieferantenmanagement
227
Supplier relationship management
227
B-to-B-Marketing
158
Business-to-business marketing
158
New product development
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Produktentwicklung
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Innovation
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Innovation management
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Innovationsmanagement
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Consumer behaviour
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Customer value
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Salespeople
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Business network
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Firm performance
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Unternehmenserfolg
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Customer integration
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Kundenintegration
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Selling
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Value creation
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Inter-firm cooperation
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Unternehmenskooperation
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Social Web
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Social web
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Kundenzufriedenheit
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32
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
260
International journal of hospitality management
140
Journal of business research : JBR
138
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Cogent business & management
48
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
40
Journal of service management
40
Journal of strategic marketing
38
SpringerLink / Bücher
36
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Psychology & marketing
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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35
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1
How does green innovation affect supplier-customer relationships? : a study on customer and relationship contingencies
Wang, Xinchun
;
Zhao, Yanhui
;
Hou, Limin
- In:
Industrial marketing management : the international …
90
(
2020
),
pp. 170-180
Persistent link: https://www.econbiz.de/10012322022
Saved in:
2
The impact of customer attractiveness and supplier satisfaction on becoming a preferred customer
Pulles, Niels J.
;
Schiele, Holger
;
Veldman, Jasper
; …
- In:
Industrial marketing management : the international …
54
(
2016
),
pp. 129-140
Persistent link: https://www.econbiz.de/10011478745
Saved in:
3
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
4
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
5
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
6
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
7
How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers : exploring the mediating role of customer-oriented behaviors
Lussier, Bruno
;
Hartmann, Nathaniel N.
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 160-170
Persistent link: https://www.econbiz.de/10011707104
Saved in:
8
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
9
Communication, interactivity, and satisfaction in B2B relationships
Murphy, Micah
;
Sashi, C. M.
- In:
Industrial marketing management : the international …
68
(
2018
),
pp. 1-12
Persistent link: https://www.econbiz.de/10011822080
Saved in:
10
The contingency value of the partner firm's customer assets in a business-to-business relationship
Oh, Yoojin
;
Lee, Jongkuk
;
Kim, Namwoon
- In:
Industrial marketing management : the international …
73
(
2018
),
pp. 47-58
Persistent link: https://www.econbiz.de/10011904664
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