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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
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Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Journal of business research : JBR 103 (2019), pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
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How e-servicescapes affect customer online shopping intention : the moderating effects of gender and online purchasing experience
Wu, Wann-Yih; Quyen, Phan Thi Phu; Rivas, Adriana A. Amaya - In: Information systems and e-business management : ISeB 15 (2017) 3, pp. 689-715
Persistent link: https://www.econbiz.de/10011758859
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The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping : an emerging economy case
Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: Information systems and e-business management : ISeB 16 (2018) 1, pp. 57-91
Persistent link: https://www.econbiz.de/10011849778
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When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.; Craciun, Georgiana; Shin, Dongwook - In: Journal of business research : JBR 63 (2010) 12, pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
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Cash-back rewards versus equity-based electronic loyalty programs in e-commerce
Altinkemer, Kemal; Ozcelik, Yasin - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 39-55
Persistent link: https://www.econbiz.de/10003832306
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E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin; Lee, Chin-ho; Lai, Chi-yuan - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 855-873
Persistent link: https://www.econbiz.de/10009625446
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Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn (contributor) - 2012
Persistent link: https://www.econbiz.de/10009625488