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Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
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Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra; Bayat, Ruhollah; Hooshangi, Mohsen - In: International journal of business information systems : … 38 (2021) 2, pp. 200-218
Persistent link: https://www.econbiz.de/10012695176
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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Designing an e-commerce recommender system based on collaborative filtering using a data mining approach
Khodabandehlou, Samira - In: International journal of business information systems : … 31 (2019) 4, pp. 455-478
Persistent link: https://www.econbiz.de/10012144933
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A weighted sum method MCDM approach for recommending product using sentiment analysis
Kumar, Gaurav; Parimala, N. - In: International journal of business information systems : … 35 (2020) 2, pp. 185-203
Persistent link: https://www.econbiz.de/10012312977
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Business to customer (B2C) e-commerce implementation process : a case study experience in fashion and apparel business in Malaysia
Paris, Deborah Libu; Mahadi Bahari; Iahad, Noorminshah A. - In: International journal of business information systems : … 29 (2018) 1, pp. 92-105
Persistent link: https://www.econbiz.de/10011980182
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Relative efficiency of social CRM software : a hybrid fuzzy AHP/DEA approach
Kumar, V. Ray; Suganthi, L. - In: International journal of business information systems : … 31 (2019) 1, pp. 27-44
Persistent link: https://www.econbiz.de/10012062929
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E-commerce market trends : a case study in leveraging Web 2.0 technologies to gain and improve competitive advantage
Kiu, Ching-Chieh; Lee, Chien-Sing - In: International journal of business information systems : … 25 (2017) 3, pp. 373-392
Persistent link: https://www.econbiz.de/10011756978
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Search engine marketing and customer relationship management within a social media environment
Smith, Alan D. - In: International journal of business information systems : … 22 (2016) 2, pp. 181-210
Persistent link: https://www.econbiz.de/10011610178