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~isPartOf:"International journal of consumer studies"
~isPartOf:"Journal of service research"
~isPartOf:"Services marketing quarterly"
~subject:"Consumer behaviour"
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Consumer behaviour
Dienstleistung
39
Services
39
Dienstleistungsqualität
28
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28
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26
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Ostrom, Amy L.
3
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International journal of consumer studies
Journal of service research
Services marketing quarterly
The journal of services marketing
19
Journal of retailing and consumer services
13
Journal of service research : JSR
11
The service industries journal
9
Journal of business research : JBR
8
SpringerLink / Bücher
8
International journal of hospitality management
7
Journal of service management
6
Journal of marketing communications
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Journal of service theory and practice
4
The journal of brand management : an international journal
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Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business information systems : IJBIS
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International journal of market research
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Dynamik mit Verantwortung
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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European research studies
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Fokus Dienstleistungsmarketing
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Gabler Edition Wissenschaft
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Gabler Research
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Health marketing quarterly
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Innovatives Dienstleistungsmarketing in Theorie und Praxis
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International journal of business excellence
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International journal of innovation management
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International journal of retail and distribution management
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International journal of services, economics and management
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Journal of business economics : JBE
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Journal of customer behaviour
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Journal of marketing
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Journal of marketing management : MM
2
Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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1
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
2
Conceptualizing
services
and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
3
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
4
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
5
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Shopping online for goods vs.
services
: where do experiential features help more?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of consumer studies
39
(
2015
)
2
,
pp. 172-179
Persistent link: https://www.econbiz.de/10011299548
Saved in:
8
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
9
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
10
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
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