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Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
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High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting; Liu, Nien-Chi - In: International journal of hospitality management 55 (2016), pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
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The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms
Zoghbi-Manrique-de-Lara, Pablo; Ting-Ding, Jyh-Ming - In: International journal of hospitality management 56 (2016), pp. 66-77
Persistent link: https://www.econbiz.de/10011520952
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Negative workplace gossip and service outcomes : an explanation from social identity theory
Ye, Yijiao; Zhu, Hong; Deng, Xincai; Mu, Zhirong - In: International journal of hospitality management 82 (2019), pp. 159-168
Persistent link: https://www.econbiz.de/10012121410
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Factors influencing internal service quality at international tourist hotels
Chen, Wen-jung - In: International journal of hospitality management 35 (2013), pp. 152-160
Persistent link: https://www.econbiz.de/10010225822
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Reward climate and its impact on service quality orientation and employee attitudes
Chiang, Flora F. T.; Birtch, Thomas A. - In: International journal of hospitality management 30 (2011) 1, pp. 3-9
Persistent link: https://www.econbiz.de/10008821998
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Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39
Persistent link: https://www.econbiz.de/10011988424