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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
179
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179
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International journal of hospitality management
Journal of business research : JBR
799
Journal of retailing and consumer services
762
Industrial marketing management : the international journal for industrial and high-tech firms
507
SpringerLink / Bücher
318
The journal of services marketing
314
The journal of business & industrial marketing
266
The service industries journal
237
Journal of the Academy of Marketing Science
206
Journal of strategic marketing
199
International journal of contemporary hospitality management
178
Asia Pacific journal of marketing and logistics
162
International journal of electronic customer relationship management : IJECRM
161
Journal of service management
152
Journal of marketing
151
Journal of hospitality marketing & management
149
Psychology & marketing
148
Journal of service research : JSR
147
The journal of product & brand management
143
Tourism management : research, policies, practice
142
Journal of retailing
139
Journal of travel and tourism marketing
138
Cogent business & management
130
The international journal of bank marketing : IJBM
130
Marketing intelligence & planning
129
The journal of brand management : an international journal
128
Gabler Edition Wissenschaft
122
Services marketing quarterly
119
European journal of marketing : EJM
116
European Journal of Marketing
115
Journal of Business & Industrial Marketing
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Service business
110
Journal of Services Marketing
108
Journal of marketing management : MM
106
Die Bank
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
The international review of retail, distribution and consumer research
98
Journal of financial services marketing : JFSM
94
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ECONIS (ZBW)
371
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371
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
3
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
5
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
6
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
7
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
8
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
9
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
10
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
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