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How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung; Pratt, Marlene; Wang, Ying; Scott, Noel; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012293951
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How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong; Qiao, Shuchen; Li, Hengyun; Zhang, Zili - In: International journal of hospitality management 100 (2022), pp. 1-13
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013266147
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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009242045
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The effects of cognitive, affective, and sensory attributes on hotel choice
Kim, Dohee; Perdue, Richard R. - In: International journal of hospitality management 35 (2013), pp. 246-257
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010225787
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong (Shawn) - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010501231
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012585684
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012547701
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How does Starbucks' merchandise design in their online shop trigger behavioral intention?
Feng, Ling; Ryu, Kisang - In: International journal of hospitality management 120 (2024), pp. 1-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015071089
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Impulsive hotel consumption intention in live streaming e-commerce settings : moderating role of impulsive consumption tendency using two-stage SEM
Syed Shah Alam; Masukujjaman, Mohammad; Zafir Khan … - In: International journal of hospitality management 115 (2023), pp. 1-13
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014487590
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Disclosing personal information via hotel apps : a privacy calculus perspective
Morosan, Cristian; DeFranco, Agnes - In: International journal of hospitality management 47 (2015), pp. 120-130
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011312538