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Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Tontini, Gerson; Picolo, Jaime Dagostin - In: International journal of quality & reliability management 31 (2014) 1, pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
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Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia; Barravecchia, Federico; … - In: International journal of quality & reliability management 40 (2023) 4, pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
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Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Barros Jerônimo, Taciana de; Medeiros, Denise - In: International journal of quality & reliability management 31 (2014) 6, pp. 652-664
Persistent link: https://www.econbiz.de/10010387096
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Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
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Assessing the impact of failures in service operations using experimental design with simulation
Gliatis, Vassilis; Minis, Ioannis; Lavasa, Kiriaki Myrto - In: International journal of quality & reliability management 30 (2013) 1, pp. 23-46
Persistent link: https://www.econbiz.de/10010192089
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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
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Destination quality, fantasy experience and revisit intention : a study on domestic honeymoon tourism
Kumar, Pankaj; Ahlawat, Pardeep; Aggarwal, Vaibhav; … - In: International journal of quality & reliability management 40 (2023) 8, pp. 1899-1924
Persistent link: https://www.econbiz.de/10014332207
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Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai - In: International journal of quality & reliability management 32 (2015) 5, pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
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QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico; Marcolin, Federica; Guerra, Andrea Luigi - In: International journal of quality & reliability management 33 (2016) 2, pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
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An institutional theory of quality outcomes in strategic supply chain partnership
Parast, Mahour Mellat - In: International journal of quality & reliability management 32 (2015) 4, pp. 346-360
Persistent link: https://www.econbiz.de/10011305184