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Testing a customer satisfaction model for online services
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
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Can emotional scaling methods improve quality in services?
Longbottom, David; Modjahedi, Amir - In: International journal of quality and service sciences 5 (2013) 4, pp. 364-381
Persistent link: https://www.econbiz.de/10010227706
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Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen; Ingelsson, Pernilla; Bäckström, Ingela - In: International journal of quality and service sciences 8 (2016) 3, pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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Using anchoring vignettes to study quality management across cultures
Wangwacharakul, Promporn; Poksinska, Bozena Bonnie - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 302-316
Persistent link: https://www.econbiz.de/10011772107
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
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Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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Brain integration as a driver for quality management success
Lagrosen, Yvonne; Travis, Frederick T.; Lagrosen, Stefan - In: International journal of quality and service sciences 4 (2012) 3, pp. 253-269
Persistent link: https://www.econbiz.de/10009655251