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Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

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Persistent link: https://www.econbiz.de/10010354436

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings

Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373

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The impact of internal marketing practices on services quality of commercial banks in Jordan

Metabis, Amal; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of services and operations management 15 (2013) 3, pp. 313-337

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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428

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Service quality improvement at public utilities : a case

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Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42

Persistent link: https://www.econbiz.de/10011401245

Determinants of service quality in education : service provider's perspective and academician's perspective

Kamakoty, Juhi; Sohani, Nagendra; Sohani, Neena - In: International journal of services and operations management 20 (2015) 2, pp. 141-164

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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL

Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72

Persistent link: https://www.econbiz.de/10011403656

An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)

Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309

Persistent link: https://www.econbiz.de/10011403668