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~isPartOf:"International journal of services and operations management"
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International journal of services and operations management
The TQM Journal
17
The TQM journal : the international review of organizational improvement
12
International journal of quality & reliability management
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International Journal of Quality & Reliability Management
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IEEE transactions on engineering management : EM
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Benchmarking: An International Journal
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International journal of business excellence
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International journal of process management and benchmarking : IJPMB
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Quality management journal : QMJ
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Total quality management & business excellence
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Advances in higher education and professional development (AHEPD) book series
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International Journal of Energy Sector Management
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International journal of energy sector management : IJESM
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International journal of productivity and quality management : IJPQM
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Benchmarking : an international journal
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Business process management journal
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European Journal of Training and Development
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IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society
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International Journal of Lean Six Sigma
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International journal of Indian culture and business management
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International journal of learning and intellectual capital
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International journal of production research
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 490-508
Persistent link: https://www.econbiz.de/10010003770
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 490-508
Persistent link: https://www.econbiz.de/10009576342
Saved in:
3
FLE adaptability in high contact and high customisable services : theoretical underpinnings and conceptual model
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of services and operations management
19
(
2014
)
1
,
pp. 49-82
Persistent link: https://www.econbiz.de/10010474492
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