Purpose: The paper aims to develop a comprehensive framework for adopting an information and communication technology (ICT)-enabled customer relationship management (CRM) system, toward strengthening and expanding the customer basis of the organization. Design/methodology/approach: Advanced...

Purpose: Chalta hai (it is fine or it is acceptable) is an Indian cultural phenomenon that influences attitude towards work and business and diachronically adversely affects both. The purpose of this study is to explore its impact on the sustainability of business firms operating in India....

Purpose Government employees must comply with policies on information security regulations, online security practices, social networking usage, internet addiction, online cyberthreats and other related habits. These activities are considered cybersecurity behaviors. Government social media (GSM)...