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~isPartOf:"Journal of business research : JBR"
~subject:"Consumer behaviour"
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Consumer behaviour
Customer satisfaction
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Bibliometrics
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Relationship marketing
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Balaji, M. S.
5
Gustafsson, Anders
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Behl, Abhishek
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Journal of business research : JBR
Journal of retailing and consumer services
376
International journal of hospitality management
206
The journal of services marketing
125
International journal of consumer studies
107
Journal of travel and tourism marketing
92
Journal of hospitality marketing & management
91
Psychology & marketing
83
Cogent business & management
82
International journal of contemporary hospitality management
82
The service industries journal
68
Services marketing quarterly
65
Tourism management : research, policies, practice
59
Asia Pacific journal of marketing and logistics
55
European journal of marketing : EJM
54
Journal of service management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of electronic marketing and retailing : IJEMR
47
Journal of service research : JSR
47
Journal of strategic marketing
47
The international review of retail, distribution and consumer research
45
Service business
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
European Journal of Marketing
38
International journal of retail & distribution management
38
Journal of marketing management : MM
38
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
The international journal of bank marketing : IJBM
37
Tourism management perspectives : TMP
37
Journal of Services Marketing
36
International Journal of Retail & Distribution Management
35
Marketing intelligence & planning
34
Journal of consumer behaviour : an international research review
33
Journal of retailing
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
International journal of retail and distribution management
31
Journal of Islamic marketing
31
Journal of customer behaviour
31
International journal of quality and service sciences
30
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ECONIS (ZBW)
224
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
6
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
7
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
8
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
9
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
10
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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