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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Consumer behaviour"
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Virtuelle Stimuli für Kundente...
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Consumer behaviour
Beziehungsmarketing
114
Relationship marketing
114
Konsumentenverhalten
74
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
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Hotel industry
38
Hotellerie
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Gastronomie
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Restaurant industry
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Brand management
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Markenführung
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Brand image
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Markenimage
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Viral marketing
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Virales Marketing
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customer loyalty
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loyalty
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Beschwerdemanagement
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Complaint management
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satisfaction
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customer satisfaction
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service quality
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Holiday behaviour
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Han, Heesup
4
Mavondo, Felix
4
Ramkissoon, Haywantee
4
Dewnarain, Senika
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Tanford, Sarah
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Assaker, Guy
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Baloglu, Seyhmus
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Goh, Ben
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Qu, Hailin
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2
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1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Baek, Hyungshin
1
Baker, Mandi
1
Baker, Melissa A.
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Bani-Melhem, Shaker
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Bilro, Ricardo Godinho
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Braimah, Mahama
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1
Cai, Ruiying
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Cetin, Gurel
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1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
505
Journal of business research : JBR
397
SpringerLink / Bücher
198
International journal of hospitality management
166
The journal of services marketing
117
The journal of product & brand management
106
Psychology & marketing
91
The journal of brand management : an international journal
83
Cogent business & management
82
Journal of the Academy of Marketing Science
81
Gabler Edition Wissenschaft
77
Asia Pacific journal of marketing and logistics
75
International journal of contemporary hospitality management
70
Journal of retailing
69
Journal of travel and tourism marketing
69
Journal of strategic marketing
66
Journal of marketing
63
The service industries journal
63
Marketing intelligence & planning
59
Technological forecasting & social change : an international journal
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of service management
56
International journal of retail & distribution management
53
Research
53
Tourism management : research, policies, practice
53
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
European journal of marketing : EJM
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
51
International journal of internet marketing and advertising : IJIMA
50
Journal of service research : JSR
50
The international review of retail, distribution and consumer research
50
International journal of retail and distribution management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Services marketing quarterly
48
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
46
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
42
International journal of consumer studies
41
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ECONIS (ZBW)
74
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1
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
2
Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman
;
Agbemabiese, George Cudjoe
;
Kodua, Prince
; …
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
Saved in:
3
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
4
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
5
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
6
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
7
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
8
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
9
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
10
Segmentation of reward program members to increase customer loyalty : the role of attitudes towards green hotel practices
Tanford, Sarah
;
Malek, Kristin
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 314-343
Persistent link: https://www.econbiz.de/10011292862
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