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Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan; Chen, Szu-Ju - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
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Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei; Lanting, Maria Corazon L.; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
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An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
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The psychological mechanism of brand co-creation engagement
Hsieh, Sara H.; Chang, Aihwa - In: Journal of interactive marketing : a quarterly … 33 (2016), pp. 13-26
Persistent link: https://www.econbiz.de/10011482775
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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
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Fostering customer ideation in crowdsourcing community : the role of peer-to-peer and peer-to-firm interactions
Chan, Kimmy Wa; Li, Stella Yiyan; Zhu, John Jianjun - In: Journal of interactive marketing : a quarterly … 31 (2015), pp. 42-62
Persistent link: https://www.econbiz.de/10011373130
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How managers' shared mental models of business-customer interactions create different sensemaking of social media
Rydén, Pernille; Ringberg, Torsten; Wilke, Ricky - In: Journal of interactive marketing : a quarterly … 31 (2015), pp. 1-16
Persistent link: https://www.econbiz.de/10011373140
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The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
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Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
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Digital content marketing's role in fostering consumer engagement, trust, and value : framework, fundamental propositions, and implications
Hollebeek, Linda D.; Macky, Keith - In: Journal of interactive marketing : a quarterly … 45 (2019), pp. 27-41
Persistent link: https://www.econbiz.de/10011997974