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~isPartOf:"The journal of services marketing"
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Business-to-business marketing
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Beziehungsmarketing
349
Relationship marketing
349
Consumer behaviour
169
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169
Customer satisfaction
131
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Bolton, Ruth N.
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Journal of marketing
The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
172
The journal of business & industrial marketing
92
Journal of business research : JBR
75
Journal of business-to-business marketing
38
Journal of retailing and consumer services
30
International journal of hospitality management
25
SpringerLink / Bücher
22
The service industries journal
19
Journal of the Academy of Marketing Science
17
Journal of service research : JSR
14
Journal of hospitality marketing & management
13
Journal of service research
12
International journal of contemporary hospitality management
11
Marketing intelligence & planning
11
Service business
10
European journal of marketing : EJM
9
Gabler Edition Wissenschaft
9
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
9
Marketing letters : a journal of research in marketing
9
Services marketing quarterly
9
The journal of personal selling & sales management : JPSSM
9
Cogent business & management
8
Journal of marketing management : MM
8
Management decision : MD
8
Business horizons
7
International journal of services and operations management
7
Journal of customer behaviour
7
Journal of strategic marketing
7
Psychology & marketing
7
Springer eBook Collection / Business and Economics
7
Total quality management & business excellence
7
International journal of production economics
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of retailing
6
Managing service quality : MSQ ; an international journal
6
Tourism management : research, policies, practice
6
European journal of marketing
5
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ECONIS (ZBW)
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1
Balancing risk and return in a customer portfolio
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Hutt, Michael D.
; …
- In:
Journal of marketing
75
(
2011
)
3
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009159910
Saved in:
2
A comment on "Balancing risk and return in a customer portfolio"
Selnes, Fred
- In:
Journal of marketing
75
(
2011
)
3
,
pp. 18-20
Persistent link: https://www.econbiz.de/10009261627
Saved in:
3
"Balancing risk and return in a customer portfolio" : a reply
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Hutt, Michael D.
; …
- In:
Journal of marketing
75
(
2011
)
3
,
pp. 23-26
Persistent link: https://www.econbiz.de/10009266646
Saved in:
4
"Balancing risk and return in a customer portfolio" : a comment
Billett, Matthew T.
- In:
Journal of marketing
75
(
2011
)
3
,
pp. 21-23
Persistent link: https://www.econbiz.de/10009266654
Saved in:
5
Commentaries and rejoinder to "Balancing risk and return in a customer portfolio"
In:
Journal of marketing
75
(
2011
)
3
,
pp. 18-26
Persistent link: https://www.econbiz.de/10009266936
Saved in:
6
Defining, measuring, and managing business reference value
Kumar, V.
;
Petersen, J. Andrew
;
Leone, Robert P.
- In:
Journal of marketing
77
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009725654
Saved in:
7
Service recovery for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 331-343
Persistent link: https://www.econbiz.de/10011387765
Saved in:
8
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
9
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
10
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
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