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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
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Beziehungsmarketing
102
Relationship marketing
100
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
25
Kundenzufriedenheit
25
relationship marketing
24
Lieferantenmanagement
21
Supplier relationship management
21
Dienstleistungsqualität
16
Service quality
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Confidence
15
Vertrauen
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B-to-B-Marketing
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Business-to-business marketing
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Einzelhandel
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Retail trade
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USA
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Marketingmanagement
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customer retention
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satisfaction
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trust
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Customer value
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Dienstleistungssektor
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Emotion
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Kundenwert
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Service industry
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relationship quality
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Customer retention
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Electronic Commerce
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Kundenmanagement
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customer relationship management
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loyalty
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Bejou, David
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Ruiz-Molina, María-Eugenia
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Industrial marketing management : the international journal for industrial and high-tech firms
848
Journal of business research : JBR
687
Journal of retailing and consumer services
584
SpringerLink / Bücher
377
The journal of business & industrial marketing
342
International journal of hospitality management
280
The journal of services marketing
229
The service industries journal
191
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
171
Journal of business-to-business marketing
152
Journal of marketing
146
International journal of electronic customer relationship management : IJECRM
140
Gabler Edition Wissenschaft
126
International journal of contemporary hospitality management
120
Journal of service research : JSR
119
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
115
Asia Pacific journal of marketing and logistics
111
Journal of service management
109
Marketing intelligence & planning
109
Psychology & marketing
108
Tourism management : research, policies, practice
108
The journal of brand management : an international journal
106
Journal of retailing
105
European journal of marketing : EJM
104
Cogent business & management
99
Springer eBook Collection / Business and Economics
93
Journal of marketing management : MM
91
Services marketing quarterly
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
The international journal of bank marketing : IJBM
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
84
Springer eBook Collection
83
Service business
81
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Business horizons
76
Journal of financial services marketing : JFSM
71
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ECONIS (ZBW)
107
USB Cologne (EcoSocSci)
5
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1
What really leads to partner relationship management? : a review of literature
Agarwal, Anuja
;
Singh, Deepali
;
Agariya, Arun Kumar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 245-285
Persistent link: https://www.econbiz.de/10011820608
Saved in:
2
The role of justice in determining relationship quality
Ting, Shueh-chin
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
2
,
pp. 57-75
Persistent link: https://www.econbiz.de/10009248159
Saved in:
3
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
4
Adoption of customer relationship management in the service sector and its impact on performance
Law, Agnes K. Y.
;
Ennew, Christine T.
;
Mitussis, Darryn
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 301-330
Persistent link: https://www.econbiz.de/10010244771
Saved in:
5
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
6
Social influence and contextual utilization of customer relationship management technology in an international field sales organization
Baker, David S.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
4
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010474280
Saved in:
7
Customer relationship management theory and research in the new millennium : directions for future research
Debnath, Rajarshi
;
Datta, Biplab
;
Mukhopadhyay, Susmita
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 299-325
Persistent link: https://www.econbiz.de/10011633650
Saved in:
8
The consequences of consumers' use of pre-existing social relationships to make purchases
Johnson, Bryan R.
;
Ross, William T.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 207-242
Persistent link: https://www.econbiz.de/10010490473
Saved in:
9
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
10
Academic Pinstitution : higher education's use of Pinterest for relationship marketing
Linvill, Darren L.
;
Rowlett, Jerrica Ty
;
Kolind, Mette M.
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 287-300
Persistent link: https://www.econbiz.de/10011412352
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