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Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.; Wirtz, Jochen - In: Journal of retailing 77 (2001) 2, pp. 273
Persistent link: https://www.econbiz.de/10006620271
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Contrasting the drivers of switching intent and switching bhavior in contractual service settings
Wirtz, Jochen; Xiao, Ping; Chiang, Jeongwen; Malhotra, … - In: Journal of retailing 90 (2014) 4, pp. 463-480
Persistent link: https://www.econbiz.de/10010473276
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The impact of culture on consumers#x0201; perceptions of service recovery efforts
Mattila, Anna S.; Patterson, Paul G. - In: Journal of retailing 80 (2004) 3, pp. 196-206
Persistent link: https://www.econbiz.de/10006608383
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.; Mattila, Anna S. - In: Journal of retailing 91 (2015) 1, pp. 140-153
Persistent link: https://www.econbiz.de/10010500739