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Einzelhandel
14
Retail trade
14
Consumer behaviour
13
Konsumentenverhalten
13
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Sales promotion
4
Verkaufsförderung
4
Ladengestaltung
3
Retailing
3
Store design
3
Beschwerdemanagement
2
Complaint management
2
Digital displays
2
Digitalisierung
2
Digitization
2
Garantie
2
Handelsmanagement
2
Merchandise
2
Online retailing
2
Online-Handel
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Perception
2
Preismanagement
2
Pricing strategy
2
Retail management
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Strategy
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Technischer Fortschritt
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Technological change
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Technology
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Wahrnehmung
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Warranty
2
Welt
2
World
2
Ambient
1
Atmospherics
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Auslandsverlagerung
1
Award
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Roggeveen, Anne L.
35
Grewal, Dhruv
19
Sethuraman, Raj
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Nordfält, Jens
6
Hoyer, Wayne D.
4
Schweiger, Elisa B.
3
Tsiros, Michael
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Compeau, Larry D.
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Hogreve, Jens
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Levy, Michael
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Marmorstein, Howard
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Suwelack, Thomas
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Journal of retailing
Journal of the Academy of Marketing Science
26
Journal of marketing
15
Journal of business research : JBR
11
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing research : JMR
6
The journal of product innovation management : an international publication of the Product Development & Management Association
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
MSI reports : working paper series
4
Psychology & marketing
4
Journal of Consumer Marketing
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of marketing research
3
Journal of retailing and consumer services
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
Journal of Business Research
2
Journal of Consumer Research
2
Journal of advertising : official publication of the American Academy of Advertising
2
Journal of marketing education : JME
2
Journal of service research : JSR
2
Retailing in the 21st century : current and future trends
2
Review of marketing research
2
Shopper marketing and the role of in-store marketing
2
The journal of asset management
2
The journal of consumer marketing
2
The journal of product & brand management
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Continuing to broaden the marketing concept
1
Continuing to broaden the marketing concept : making the world a better place
1
Emerald insight
1
European Journal of Marketing
1
European journal of marketing
1
Faculty & research / Insead : working paper series
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovation and strategy
1
International Marketing Review
1
Journal of Product & Brand Management
1
Journal of Service Management
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ECONIS (ZBW)
33
OLC EcoSci
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1
How call center location impacts expectations of service from reputable versus lesser known firms
Roggeveen, Anne L.
;
Bharadwaj, Neeraj
;
Hoyer, Wayne D.
- In:
Journal of retailing
83
(
2007
)
4
,
pp. 403-410
Persistent link: https://www.econbiz.de/10003598469
Saved in:
2
Planned versus impulse purchase behavior
Cobb, Cathy J.
- In:
Journal of retailing
62
(
1986
)
4
,
pp. 384-409
Persistent link: https://www.econbiz.de/10001044587
Saved in:
3
Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10009806299
Saved in:
4
Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
Saved in:
5
The Effect of Compensation on Repurchase Intentions in Service Recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10008146802
Saved in:
6
Retail Value-Based Pricing Strategies: New Times, New Technologies, New Consumers
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Compeau, Larry D.
; …
- In:
Journal of retailing
88
(
2012
)
1
,
pp. 1-7
Persistent link: https://www.econbiz.de/10009830507
Saved in:
7
Does Travel Time to Stores Matter? The Role of Merchandise Availability
Grewal, Dhruv
;
Kopalle, Praveen
;
Marmorstein, Howard
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 437-445
Persistent link: https://www.econbiz.de/10010011501
Saved in:
8
The Effect of Compensation on Repurchase Intentions in Service Recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-435
Persistent link: https://www.econbiz.de/10008890838
Saved in:
9
A comprehensive examination of digital retailing : a text-mining review and research agenda
Schweiger, Elisa B.
;
Vannucci, Virginia
;
Mazzoli, Valentina
- In:
Journal of retailing
100
(
2024
)
4
,
pp. 635-655
Persistent link: https://www.econbiz.de/10015164568
Saved in:
10
Does travel time to stores matter? : the role of merchandise availability
Grewal, Dhruv
;
Kopalle, Praveen K.
;
Marmorstein, Howard
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 437-444
Persistent link: https://www.econbiz.de/10009622977
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