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Customer complaining: The role...
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Consumer behaviour
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Beziehungsmarketing
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Dienstleistungsqualität
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Online retailing
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Online-Handel
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Khare, Adwait
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Mittal, Vikas
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Asare, Anthony K.
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Huppertz, John W.
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Labrecque, Lauren I.
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Aloysius, John
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Beitelspacher, Lauren Skinner
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Blut, Markus
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Brock, Christian
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Lei, Jing
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Journal of retailing
Journal of marketing research
13
Journal of marketing
12
Journal of consumer research : JCR ; an interdisciplinary bimonthly
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of Consumer Research
7
Journal of marketing research : JMR
6
Journal of service research : JSR
6
Marketing letters : a journal of research in marketing
4
Marketing research : a magazine of management and applications
4
Journal of Consumer Marketing
3
Marketing Science
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Organizational Behavior and Human Decision Processes
3
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of nonprofit & voluntary sector marketing
2
Journal of Services Marketing
2
Mays Business School Research Paper
2
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Psychology & marketing
2
The journal of consumer marketing
2
The journal of product & brand management
2
The journal of services marketing
2
Customer engagement marketing
1
E-Services : opportunities and threats
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Fundamentals of marketing research ; Vol. 3
1
Handbook of marketing strategy
1
Health care management review : the journal for health care management research
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of Product & Brand Management
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of public policy & marketing
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
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ECONIS (ZBW)
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1
Customer complaining: The role of tie strength and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10008071251
Saved in:
2
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
3
The Assimilative and Contrastive Effects of Word-of-Mouth Volume: An Experimental Examination of Online Consumer Ratings
Khare, Adwait
;
Labrecque, Lauren I.
;
Asare, Anthony K.
- In:
Journal of retailing
87
(
2011
)
1
,
pp. 111-127
Persistent link: https://www.econbiz.de/10008889164
Saved in:
4
The assimilative and contrastive effects of word-of-mouth volume : an experimental examination of online consumer ratings
Khare, Adwait
;
Labrecque, Lauren I.
;
Asare, Anthony K.
- In:
Journal of retailing
87
(
2011
)
1
,
pp. 111-126
Persistent link: https://www.econbiz.de/10009011965
Saved in:
5
To choose or to reject : the effect of decision frame on food customization decisions
Nagpal, Anish
;
Lei, Jing
;
Khare, Adwait
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 422-435
Persistent link: https://www.econbiz.de/10011377048
Saved in:
6
E-service quality : a meta-analytic review
Blut, Markus
;
Chowdhry, Nivritiv
;
Mittal, Vikas
;
Brock, …
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
Saved in:
7
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
8
Sustainable retailing
Vadakkepatt, Gautham G.
;
Winterich, Karen Page
;
Mittal, …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 62-80
Persistent link: https://www.econbiz.de/10012514573
Saved in:
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