Narrow search
Showing 1 - 10 of 415
Cover Image
Understanding the influence of cues from other customers in the service experience : a scale development and validation
Brocato, E. Deanne; Voorhees, Clay M.; Baker, Julie - In: Journal of retailing 88 (2012) 3, pp. 384-398
Persistent link: https://www.econbiz.de/10009622992
Cover Image
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Cover Image
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn; Torrico, Boris Herbas; Enkawa, Takao; … - In: Journal of retailing 90 (2014) 4, pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Cover Image
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.; Mattila, Anna S. - In: Journal of retailing 91 (2015) 1, pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Cover Image
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus; Melero, Iguacel; Sesé, F. Javier - In: Journal of retailing 91 (2015) 1, pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Cover Image
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin; Wentzel, Daniel; Herzog, Walter; Wiecek, … - In: Journal of retailing 94 (2018) 2, pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Cover Image
The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction
Lim, Sarah; Van Osselaer, Stijn M. J.; Goodman, Joseph K.; … - In: Journal of retailing 100 (2024) 2, pp. 316-329
Persistent link: https://www.econbiz.de/10015065226
Cover Image
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald; Natter, Martin - In: Journal of retailing 95 (2019) 3, pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Cover Image
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of retailing 98 (2022) 2, pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Cover Image
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine; Lervik-Olsen, Line; Gustafsson, Anders - In: Journal of retailing 99 (2023) 2, pp. 247-264
Persistent link: https://www.econbiz.de/10014321982