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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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E-services quality : development of a hierarchical model
Blut, Markus - In: Journal of retailing 92 (2016) 4, pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
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What to Expect After the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships
Blut, Markus; Backhaus, Christof; Heussler, Tobias; … - In: Journal of retailing 87 (2011) 3, pp. 306-320
Persistent link: https://www.econbiz.de/10009333091
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What to expect after the honeymoon : testing a lifecycle theory of franchise relationships
Blut, Markus; Backhaus, Christof; Heußler, Tobias; … - In: Journal of retailing 87 (2011) 3, pp. 306-319
Persistent link: https://www.econbiz.de/10009380015
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New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane; Evanschitzky, Heiner; Blut, Markus; … - In: Journal of retailing 90 (2014) 3, pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
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E-service quality : a meta-analytic review
Blut, Markus; Chowdhry, Nivritiv; Mittal, Vikas; Brock, … - In: Journal of retailing 91 (2015) 4, pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
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Testing retail marketing-mix effects on patronage : a meta-analysis
Blut, Markus; Teller, Christoph; Floh, Arne - In: Journal of retailing 94 (2018) 2, pp. 113-135
Persistent link: https://www.econbiz.de/10011881392
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Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia; Herhausen, Dennis; Guha, Abhijit; … - In: Journal of retailing 100 (2024) 2, pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
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Facilitating retail customers' use of AI-based virtual assistants : a meta-analysis
Blut, Markus; Wünderlich, Nancy V.; Brock, Christian - In: Journal of retailing 100 (2024) 2, pp. 293-315
Persistent link: https://www.econbiz.de/10015065223
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Consequences of perceived crowding : a meta-analytical perspective
Blut, Markus; Iyer, Gopalkrishnan R. - In: Journal of retailing 96 (2020) 3, pp. 362-382
Persistent link: https://www.econbiz.de/10012420852