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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Tourism"
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Customer satisfaction
Tourism
Beziehungsmarketing
690
Relationship marketing
690
Consumer behaviour
506
Konsumentenverhalten
506
Kundenzufriedenheit
306
Dienstleistungsqualität
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Prentice, Catherine
6
Lombart, Cindy
5
Park, Jungkun
5
Khan, Imran
4
Louis, Didier
4
Mortimer, Gary
4
Söderlund, Magnus
4
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Fazal-e-Hasan, Syed
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Han, Heesup
3
Hollebeek, Linda D.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Quach, Sara
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Arndt, Aaron D.
2
Barari, Mojtaba
2
Berenguer Contrí, Gloria
2
Cai, Ruiying
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Chen, Ching-fu
2
Eid, Riyad
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El-Adly, Mohammed Ismail
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Fatma, Mobin
2
Fernandes, Teresa
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Fu, Xiaoxiao
2
Harun, Ahasan
2
Hong, EunPyo
2
Hwang, Jinsoo
2
Hyun, Hyowon
2
Itani, Omar S.
2
Kaul, Dimple
2
Khajehzadeh, Saman
2
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Journal of retailing and consumer services
Tourism management : research, policies, practice
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
109
Journal of hospitality marketing & management
65
The service industries journal
63
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
46
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
The international journal of bank marketing : IJBM
34
The journal of business & industrial marketing
34
Journal of the Academy of Marketing Science
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Tourism management perspectives : TMP
27
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
The international review of retail, distribution and consumer research
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
313
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1
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
2
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
3
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverly A.
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
Saved in:
6
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
7
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
8
The co-creation/place attachment nexus
Suntikul, Wantanee
;
Jachna, Timothy
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 276-286
Persistent link: https://www.econbiz.de/10011418421
Saved in:
9
Tourist loyalty to a local cultural event : the case of Turkmen handicrafts festival
Akhoondnejad, Arman
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 468-477
Persistent link: https://www.econbiz.de/10011419262
Saved in:
10
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
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