Narrow search
Showing 1 - 10 of 15
Cover Image
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Cover Image
The influence of relationship marketing orientation on brand equity in banks
Yoganathan, Dhanushanthini; Jebrajakrithy, Charles; … - In: Journal of retailing and consumer services 26 (2015), pp. 14-22
Persistent link: https://www.econbiz.de/10011347849
Cover Image
The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
Cover Image
The role of customer gratitude in making relationship marketing investments successful
Fazal-e-Hasan, Syed; Lings, Ian; Neale, Larry; … - In: Journal of retailing and consumer services 21 (2014) 5, pp. 788-796
Persistent link: https://www.econbiz.de/10010407223
Cover Image
Exploiting consumer-employee-retailer interactions in technology-enriched retail environments through a relational lens
Pantano, Eleonora; Migliarese, Piero - In: Journal of retailing and consumer services 21 (2014) 6, pp. 958-965
Persistent link: https://www.econbiz.de/10010437711
Cover Image
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Cover Image
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Cover Image
Does managing customer accounts receivable impact customer relationships, and sales performance? : an empirical investigation
Singh, Ramendra Pratap; Singh, Ramendra; Mishra, Prashant - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012502649
Cover Image
Managing customer reactions to brand deletion in B2B and B2C contexts
Shah, Purvi - In: Journal of retailing and consumer services 57 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012305309
Cover Image
Bullseye : an argument for effectively managing retail stakeholder relationships
Obeng, Efua - In: Journal of retailing and consumer services 49 (2019), pp. 327-335
Persistent link: https://www.econbiz.de/10012025995