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Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik; Park, Jungkun - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
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Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik; Wang, Chan-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
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Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
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The human touch vs. AI efficiency : how perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment
Choi, Sunhwa; Yi, Youjae; Zhao, Xiaohong - In: Journal of retailing and consumer services 81 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015116879
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Is a gift on sale "heart-discounted"? : givers' misprediction on the value of discounted gifts and the influence of service robots
Park, Yookyung; Yi, Youjae - In: Journal of retailing and consumer services 65 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013169679
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Morning deals make me feel smart : consumer evaluations of online sales promotions differ by time of day
Park, Yookyung; Yi, Youjae - In: Journal of retailing and consumer services 73 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014303375