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Strategic responses to the aggregator platform : Pricing and information sharing
Sun, Ke - In: Journal of retailing and consumer services 79 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015101058
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Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Journal of retailing and consumer services 38 (2017), pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
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May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra; Altinigne, Nesenur; Kuzgun, Ebru; Okan, Mehmet - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
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Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung; Yoo, Joon Woo; Cho, Youngju; Park, Heejun - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit; Dey, Bikash Koli - In: Journal of retailing and consumer services 75 (2023), pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
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Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying; Niu, Nan; Zhao, Zixiang - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
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Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.; Pacheco, Natália Araújo; Ramos, … - In: Journal of retailing and consumer services 74 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús; Berbel-Pineda, Juan M.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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Development of a service continance model with IT service antecedents
Boakye, Kwabena G.; McGinnis, Thomas C.; Prybutok, Victor R. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 717-724
Persistent link: https://www.econbiz.de/10010407234