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Storytelling during retail sales encounters
Gilliam, David A.; Zablah, Alex R. - In: Journal of retailing and consumer services 20 (2013) 5, pp. 488-494
Persistent link: https://www.econbiz.de/10009768987
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Opinion leadership vs. para-social relationship : key factors in influencer marketing
Farivar, Samira; Wang, Fang; Yuan, Yufei - In: Journal of retailing and consumer services 59 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012433758
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Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd - In: Journal of retailing and consumer services 28 (2016), pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
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Drivers of sales force equity in the service industry
Echchakoui, Saïd - In: Journal of retailing and consumer services 27 (2015), pp. 140-153
Persistent link: https://www.econbiz.de/10011388113
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Not all adaptive selling to omni-consumers is influential : the moderating effect of product type
Yurova, Yuliya; Rippé, Cindy B.; Weisfeld-Spolter, Suri; … - In: Journal of retailing and consumer services 34 (2017), pp. 271-277
Persistent link: https://www.econbiz.de/10011629299
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Customers' choice of a salesperson during the initial sales encounter
Lieven, Theo - In: Journal of retailing and consumer services 32 (2016), pp. 109-116
Persistent link: https://www.econbiz.de/10011556634
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Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon; Hur, Won-Moo - In: Journal of retailing and consumer services 72 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
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Interacting with strategic waiting for store brand : online selling format selection
Huang, Lingchen; Huang, Zongsheng; Liu, Bin - In: Journal of retailing and consumer services 67 (2022), pp. 1-18
Persistent link: https://www.econbiz.de/10013364460
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Retail salespeople's mimicry of customers : effects on consumer behavior
Jacob, Céline; Guéguen, Nicolas; Martin, Angélique; … - In: Journal of retailing and consumer services 18 (2011) 5, pp. 381-388
Persistent link: https://www.econbiz.de/10009299568
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Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri; Järvinen, Raija - In: Journal of retailing and consumer services 31 (2016), pp. 80-92
Persistent link: https://www.econbiz.de/10011528539