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Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
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Return freight strategies and selling formats in e-commerce supply chain : the perspective of consumer fairness concerns and online shopping returns
Zhao, Ying; Guan, Zi-min; Zhang, Jun - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372594
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Channel coordination under retailer's (sub)conscious preferences of loss aversion and fairness
Li, Yadong; Guan, Zhenzhong; Ren, Jianbiao - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364486
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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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E-tailer's return policy, consumer's perception of return policy fairness and purchase intention
Pei, Zhi; Paswan, Audhesh; Yan, Ruiliang - In: Journal of retailing and consumer services 21 (2014) 3, pp. 249-257
Persistent link: https://www.econbiz.de/10010348761
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Reactions of the jilted consumer
Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60
Persistent link: https://www.econbiz.de/10010468501
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Conceptualizing fairness in franchisor-franchisee relationship : dimensions, definitions and preliminary construction of scale
Shaikh, Ateeque - In: Journal of retailing and consumer services 28 (2016), pp. 28-35
Persistent link: https://www.econbiz.de/10011433750
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Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali; Hamzelu, Bahman; Alizadeh, Hamid - In: Journal of retailing and consumer services 31 (2016), pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus; Colliander, Jonas - In: Journal of retailing and consumer services 25 (2015), pp. 47-57
Persistent link: https://www.econbiz.de/10011313602